WhatsApp & Conversations

Inbox, templates, broadcasts, and chat integrations.

14 guides

Let every customer know when you'll be back — send an automatic reply to anyone who messages while you're closed.

The Chat Widget is a communication tool that allows you to converse directly with your customers.

How to connect your WhatsApp Business account to EasyBiz and set up your business profile so customers see your logo, address, and contact details.

Everything you need to know before creating your first template — what they are, why you need them, and how they work.

How to manage customer chats, assign conversations to your team, and stay on top of who still needs a reply.

Don't leave new customers waiting — send an automatic after-hours welcome that tells them exactly when you'll be back.

Greet first-time customers instantly — send an automatic welcome message the moment someone new messages your business during opening hours.

Confirm every order instantly — send an automatic WhatsApp reply with the customer's name and order number the moment they book.

Confirm every booking instantly — send an automatic WhatsApp reply with the date and time when a customer schedules a pickup or delivery.

Read and reply to customer WhatsApp messages right from your POS — no phone switching needed.

Automatically respond to your customers on WhatsApp the moment they message — even when your team is busy or the shop is closed.

Send pre-written messages and booking forms to active customers with a single keystroke — no WhatsApp approval needed.

Welcome every new sign-up instantly — send an automatic WhatsApp reply the moment a customer creates their account through your Mini App.

Set your business hours and test numbers — two essential settings that control when your auto replies fire and who receives them during testing.