Business type / Aircon Service
Run every aircon job from booking to the next servicing
Customers book servicing in your own app or website. Your office plans the day, each job goes to the technician's phone with the unit details, and every visit stays on the customer's record for the next round.
Why operators switch
Aircon jobs slow down when bookings, technicians, and service history sit in different places
Bookings come in over WhatsApp and calls, the day is planned in a chat group, and service history lives in a spreadsheet or someone's memory.
Bookings arrive without the details
How many units, which type, what is wrong, and how to get in have to be asked again before anyone can quote or plan the day.
The day's plan lives in a chat group
When a job moves or a technician is out, the office re-sends addresses and timings, and nobody can see which jobs are done.
The next servicing is easy to miss
Units need servicing every few months, but the last visit, the units, and the contact sit in different places, so repeat jobs depend on the customer remembering.
How it works
How the work flows, end to end
Each step below is one product. A larger operation runs all of them on one order record; a smaller one starts with the first few and adds the rest later.
Customer booking
Let customers book servicing in your own app
Your own app on the App Store and Google Play, with the same booking on your website. Customers choose the service, the number of units, and a time slot your team can keep, then follow the booking from their account.
- Your brand, services, and per-unit prices
- Time slots capped by how many jobs your team can take, offered only in the areas you cover
- Card and online payments through Stripe or HitPay
- Customer accounts with booking history, store credit and coupons
Booking details
Every booking carries the unit details your technician needs
Each service asks for what it needs: symptoms for a repair, or new or replacement for an installation. The same details are recorded whether the customer books online or your office takes the call.
- General servicing, chemical wash, chemical overhaul, gas top-up, repair, and installation set up as separate services, priced by aircon size
- Number of units, equipment type (wall-mounted, ceiling cassette, ducted), and brand or model on every job
- Symptoms such as not cold, water leak, noise, bad odour, or an error code kept with a repair
- Access notes and photos, so the technician arrives prepared
Technician visits
Send each job to the right technician's phone
Plan the day on a calendar or map, assign each visit, and move jobs when plans change. Technicians open the EasyBiz Workflow app and see only the jobs assigned to them.
- Month, week, day, agenda, and map views of every visit
- Address, units, symptoms, and notes on each job
- Call, WhatsApp, and directions from the job
- Steps a technician completes before closing a job, such as before-and-after photos, a checklist, or the customer's signature
Completion and repeat servicing
Close each job with proof, and keep the history for the next round
When the technician completes a job, the customer gets an email with the receipt attached. The visit, units, and payment stay on the customer's record, so your team can see who is due and book the next servicing.
- Completion email with the receipt and service documents attached
- Servicing contracts sold as prepaid packages, such as 4 General Servicing visits a year for 1 to 6 units, paid upfront. Covered visits cost nothing when booked, and customers see what is left and when the next visit is due
- Every past visit, payment, and site note on one customer record
- Retention reports that show how long customers usually wait between servicings, and who is overdue (CRM Professional)
Product mix
Build the product mix around this workflow.
Start with the products that cover the core workflow, then add optional capabilities only when your operation needs them.
Pricing
Start with your office and technicians. Add your own app when you want customers to book themselves.
Each person on your team holds one seat, however many products they use. Your Mobile App is charged only from its first day on the App Store or Google Play. Current prices are on the pricing page.
FAQ
Common questions from Aircon Service operators
Can customers book and pay in our own app?
Yes. Your Mobile App carries your brand, services, and per-unit prices. Customers choose the service, the number of units, and an open time slot, then save a card to be charged when the job is done, or pay online afterwards. You can preview the app on your own phone before it goes to the App Store and Google Play.
Do we need our own Apple and Google developer accounts?
Yes. The app is published under your business name, so you register as an organisation with the Apple Developer Program and Google Play Console. Once Apple and Google verify your business, you add EasyBiz to the accounts and we handle the store submission.
Can we separate general servicing, chemical wash, and repair work?
Yes. Each service has its own price and asks for its own details: symptoms for a repair, installation type for an installation. You can change the services and fields to match how you work.
Can we sell servicing contracts?
Yes, as a prepaid package (beta). For example, 4 General Servicing visits a year, one every 3 months, for 1 to 6 units, paid upfront. Visits the package covers cost nothing when they are booked. Customers see what is left and when the next visit is due under Your packages, and Sales › Prepaid Packages shows your office whose visit is due to book.
Can we set it up ourselves?
Yes. Sign up as an aircon business and you start with wall-mounted aircon in sizes from 9,000 to 24,000 BTU with a price for each size, condenser servicing, an "Any problem with your aircon?" question for customers, and a servicing contract to review. Change any of it to match how you work.
Can technicians update the job from their phone?
Yes. Technicians see their assigned jobs in the EasyBiz Workflow app, call or WhatsApp the customer, get directions, add notes, and complete the steps you set, such as photos or a signature.
Do you remind customers when servicing is due again?
Not automatically yet. Every visit stays on the customer's record, and Retention reports on CRM Professional show who is overdue, so your team can contact them and book the next servicing. For customers on a servicing contract, Sales › Prepaid Packages lists whose next visit is due.
Can we keep taking bookings on WhatsApp?
Yes. With CRM, your business WhatsApp number becomes one inbox the whole team can answer from, linked to each customer's record.
Start with EasyBiz Cloud
Start with the workflow that needs attention now.
Try the products you need first, or book a demo to map EasyBiz Cloud to the way your business works today.