Business type / Laundry
Keep every laundry order clear from drop-off to return
Connect counter intake, production status, pickup or delivery, online requests, and repeat-customer context around the same order.
Why operators switch
Laundry gets harder when each team works from a different record
Paper slips, chat messages, and separate lists make it easy to lose instructions or waste time checking what is ready. EasyBiz Cloud keeps the customer, order, work status, and handover details together.
Order details get scattered
Customer notes, item details, collection dates, and payment status are harder to trust when they sit across paper slips, chats, and separate lists.
The counter keeps asking what is ready
When the counter and operations team see different records, every ready-for-collection question turns into another manual check.
Pickup and delivery add another handover
Addresses, time windows, driver jobs, and delivery status need to stay tied to the original order, or the team ends up coordinating by memory.
How it works
Follow one laundry order from drop-off to return
See how the order keeps its customer, item, work-status, handover, and follow-up context as different parts of the team take over.
- Step 01
Intake
The counter records the customer, items, service notes, price, payment status, and promised handover.
- Step 02
Process
The operations team moves the same order through the configured laundry stages and keeps its status visible.
- Step 03
Return
Collection or delivery stays tied to the order, customer, address, time window, and current handover status.
- Step 04
Follow up
Customer history, loyalty, promotions, and staff-led follow-up can use the completed order as context for the next visit.
Counter orders
Start every order clearly at drop-off
Capture the customer, items, service notes, price, and payment status at the counter, so the order starts clean before it reaches production.
- Create laundry orders from the counter
- Add customer details, item notes, and service instructions
- Record price, payment status, and order history
- Recognise returning customers from their profile
Production tracking
Know what is washing, packing, or ready
Keep work status visible as orders move through the shop, so the counter and operations team can see what is pending, in progress, packed, ready for collection, or ready for delivery.
- Track orders through your laundry stages
- Show work status to the counter and operations team
- Reduce manual checks about what is ready
- Keep each order tied to the customer record
Pickup and delivery
Keep pickup and delivery tied to the order
Plan pickup and delivery jobs with the customer address, time window, job status, and order details kept together, so handover does not sit in a separate list.
- Schedule pickup and delivery time windows
- Assign jobs to drivers or service staff
- Track job status alongside the order
- Keep delivery updates connected to the customer record
Online orders
Let regulars send laundry orders online
Give customers a way to browse laundry services and send order details online, so regular or delivery-based orders do not have to start from a manual message every time.
Repeat customers
Turn each order into the next visit
Keep customer history, promotions, loyalty, and follow-up close to the order record, so repeat business does not depend on memory or a separate marketing list.
- Keep customer history connected to orders
- Support loyalty, store credit, and promotional campaigns
- Follow up from the same customer record
- Use the same customer record across counter, online, and delivery orders
Product mix
Build the product mix around this workflow.
Start with the products that cover the core workflow, then add optional capabilities only when your operation needs them.
FAQ
Common questions from Laundry operators
Can my counter staff use this even if they are not technical?
Yes. The main counter workflow is built around taking orders, finding customers, recording notes, and checking order status. Staff can still use the normal screen-based interface without using AI.
Can EasyBiz Cloud support laundry labels?
Yes, EasyBiz Cloud can support label workflows as part of the POS and order setup. The exact printer and label setup should be confirmed before installation.
Can I set different prices for wash, dry cleaning, special care, or delivery?
Yes. EasyBiz Cloud products are built around configurable products, services, and order records, so your laundry services and prices can be set up based on how your shop charges.
Can customers receive order updates?
Yes. EasyBiz Cloud keeps order and delivery status in the system, and customer updates can be sent through the channels used in your setup.
Do I need online ordering from day one?
No. You can start with Point of Sale for counter orders first, then add the Online Store when you are ready to accept customer orders online.
Start with EasyBiz Cloud
Start with the workflow that needs attention now.
Try the products you need first, then add connected workflows as your business grows.