Customer Service Done Coming soon Answered 12 chats
Service businesses across Southeast Asia run their day on EasyBiz.
Aggregate activity from laundry, garment-care and home-service businesses running on EasyBiz across Southeast Asia. Orders and customers are cumulative; sales reflects the trailing twelve months. Measured from live platform data, July 2026.
5M+ Service orders processed
S$100M+ Annual sales processed
2M+ Customers served
One connected workflow
Every order runs end to end without anyone chasing it.
Rose Lim's WhatsApp enquiry becomes a booking, a production job, a delivery, and a follow-up — one record, carried between teams with nothing re-entered.
Rose Lim
Enquiry & reply
Rose asks on WhatsApp, where your customers already are. The reply goes out with the price and the next step, and your team can take the conversation over whenever they want it.
Rose Lim
Shared WhatsApp inbox
Hi! Do you clean curtains? I have 2 panels, living room size.
9:12 am
Yes we do. Curtain cleaning is $18 per panel, collected and returned in 5 working days. Want me to book a pickup?
AI-assisted reply · 9:12 am
Your team can take over the conversation at any point.
Rose Lim
Sale & booking
She picks her slot and pays on your own booking page. The order exists with the customer, the service, and the payment already attached — nobody at the counter typed it in.
Book a pickup
Step 2 of 2
Service
Curtain cleaning · 2 panels
Total
S$36.00
Pickup · Thursday
9:00 – 11:00 am 12:00 – 2:00 pm 5:00 – 7:00 pm
Pay S$36.00 and confirm
Booked by the customer — no counter time
Rose Lim
Production
Her order joins the workshop's board. The team completes each task in it as the work happens, so the board is current without anyone keying in a status or chasing an update.
Workshop today
4 orders in progress
In wash
SPRK-0139
Daniel Tan
SPRK-0141
Grace Ong
Pressing
SPRK-0142
Rose Lim
Ready
SPRK-0136
Marcus Lee
The workshop completes each task here, so nobody keys in status.
Rose Lim
Fulfilment & follow-up
The driver delivers and captures photo proof. Completing the job is what sends her follow-up — the last step closes itself instead of waiting on someone to remember.
Order · SPRK-0142
Rose Lim
Delivery status
Delivered · 2:47 pm
Photo proof captured by Adrian Sim at the door
On completion
Follow-up sent automatically
Hi Rose, your curtains are back with you. Tap here if anything needs a second look — and your next clean is 10% off until August.
01
Enquiry & reply
Rose asks on WhatsApp, where your customers already are. The reply goes out with the price and the next step, and your team can take the conversation over whenever they want it.
Rose Lim
Rose Lim
Shared WhatsApp inbox
Hi! Do you clean curtains? I have 2 panels, living room size.
9:12 am
Yes we do. Curtain cleaning is $18 per panel, collected and returned in 5 working days. Want me to book a pickup?
AI-assisted reply · 9:12 am
Your team can take over the conversation at any point.
02
Sale & booking
She picks her slot and pays on your own booking page. The order exists with the customer, the service, and the payment already attached — nobody at the counter typed it in.
Rose Lim
Book a pickup
Step 2 of 2
Service
Curtain cleaning · 2 panels
Total
S$36.00
Pickup · Thursday
9:00 – 11:00 am 12:00 – 2:00 pm 5:00 – 7:00 pm
Pay S$36.00 and confirm
Booked by the customer — no counter time
03
Production
Her order joins the workshop's board. The team completes each task in it as the work happens, so the board is current without anyone keying in a status or chasing an update.
Rose Lim
Workshop today
4 orders in progress
In wash
SPRK-0139
Daniel Tan
SPRK-0141
Grace Ong
Pressing
SPRK-0142
Rose Lim
Ready
SPRK-0136
Marcus Lee
The workshop completes each task here, so nobody keys in status.
04
Fulfilment & follow-up
The driver delivers and captures photo proof. Completing the job is what sends her follow-up — the last step closes itself instead of waiting on someone to remember.
Rose Lim
Order · SPRK-0142
Rose Lim
Delivery status
Delivered · 2:47 pm
Photo proof captured by Adrian Sim at the door
On completion
Follow-up sent automatically
Hi Rose, your curtains are back with you. Tap here if anything needs a second look — and your next clean is 10% off until August.
Business types
Start with the operation that looks like yours.
Choose a business type to see the workflows and product mix that fit how your team sells, carries out the work, and serves customers.
Each role is listed with the work it is meant to own and where it stands on our roadmap. Nothing here is sold or switched on until it is built and safe to use.
Boundaries and handover.
Before a role is released it will state what it can do on its own, what a person reviews, and when work goes back to your team.
AI role lifecycle
Where each role stands today.
/ 01
Customer Service Agent
Routine customer questions are answered for you, within the policy you set, and anything outside it comes to a person.
Roadmap
/ 02
Marketing Agent
Campaign copy and assets drafted for you to approve.
Roadmap
/ 03
Operations Agent
Know you are about to run out of capacity while there is still time to act.
Roadmap
/ 04
Finance Agent
Payments are matched to invoices for you, and only the genuine exceptions reach you.
Roadmap
How it's priced
Pay for the products and capacity you use.
What every EasyBiz Cloud product costs and what decides the bill — selling surfaces priced per location, site, brand or number, and one shared Full seat for the people who run the business.
Product group
Sell anywhere
Point of Sale
Online Store
Mobile App
WhatsApp Mini-App
B2B Portal
Product group
Grow the business
Sales
CRM
Production
Field Service
Subscriptions
Product group
Make it automatic
Customer Service Agent
Marketing Agent
Operations Agent
Finance Agent
Pricing
Published pricing is coming soon.
We are finalising the rate card, so prices are not published right now. Tell us how you operate and we will walk you through what your setup would cost.
