Product / Online Store
A booking app that wears your brand, live in minutes
Online Store is the app your customers book and order from — services, time slots, checkout, order tracking, accounts and wallet — on your own web address. EasyBiz builds and maintains the app. You add your brand, switch on what you sell, and publish.
What you get
Everything a customer needs to book, already built
The app is ours to build and keep current, so you never design a page or wait for a rebuild. What you decide is your brand, what you sell, when you can serve, and how you get paid.
Live in minutes
Choose your brand and market, pick your web address, choose what customers can book, try it with test orders and publish. No designer, no developer, nothing to generate.
Your brand, everywhere
Logo, name and colours come from one brand profile, so the store and your Mobile App look like one business.
Ordering and booking
Your services and prices in a guided flow whose steps you choose for each business unit, offering only the areas, days and slots you can actually serve.
Payment
Customers save a card when they book, and it is charged automatically when the order is ready. Or they pay by card, PayNow, FPX or your own methods from the order page.
Customer account
Customers sign in with no password: a one-time code to their email, or by WhatsApp or SMS to their mobile number, or Continue with Google. You choose which ways your store offers. Then they follow each order, reschedule it or book it again.
Wallet, membership and packages
Prepaid store credit and top-up packages, memberships customers join online, and the member discount at booking. One balance per customer, also at your counter. Customers can also buy a prepaid package, such as 20 shirts, and later orders it covers cost nothing.
Coupons and referrals
A Promotions page of coupons customers claim, codes you hand out, and Refer a friend, where a customer's code gives a new friend a coupon.
Live chat and WhatsApp
A Contact button on your store: customers start a Live chat that arrives in your Inbox, or open WhatsApp with your number.
English and 简体中文
Every page comes in English and Simplified Chinese, in the language of the customer's phone, with a switch at the foot of the page.
Your brand
Set your brand once. The app wears it.
A brand profile holds your name, logo and colours. Assign it to your Online Store and every screen takes them on — the header, the buttons, the order cards, the sign-in page — and the store's browser tab and home-screen icon show your Mobile App's icon, a store icon you choose, or your logo. The same profile dresses your Mobile App, so a customer moving between the two sees one business.
-
One brand profile, kept in the console, is the only design input the app needs. There is no theme to pick and no page to lay out.
-
Update the profile, preview it and publish: the store and the app follow, with no rebuild. Only a new app name or icon makes a new app build.
-
Your Online Store and your Mobile App draw from the same profile and the same pages, so the two never drift apart.
-
The layout, the flows and the screens are built and kept current by EasyBiz. Every improvement reaches your store automatically, with nothing for you to update.
Your store
Arranged around the work you do, not designed from scratch
Your store opens on My orders, with Place order one tap away. Switch on the pages you need (Prices, Wallet, Promotions, Repeat orders, Refer a friend, Membership, Prepaid packages) and choose the menu and up to three phone tabs. Everything else is already built.
-
On a computer your pages sit in the header and its menu. On a phone, up to three sit in a tab bar, with Menu for the rest.
-
Turn pages on or off and set their order from the console. The change reaches the live app when you publish, without a rebuild.
-
Live on its EasyBiz address from your first Publish. Then link your own domain from the console at no extra cost.
-
Keep your existing site or one your Design Agent made for the story. Point its Book now button at your Online Store and the booking happens here.
-
Add your GA4 measurement ID and the store reports its visits and every booking to your own Google Analytics.
Ordering
An order that takes a minute, with the steps you choose
Address, services, times, details, review — a short guided flow a customer finishes in one sitting. You set the steps for each business unit: which ones run, in what order, and what each one asks. Payment comes last, and nothing is charged at booking. It is the same flow your Mobile App runs, so the two never ask for different things.
-
Set the steps for each business unit and their order: address, service options or items, date and time, contact, and your own questions.
-
Customers pick from your own services, options and prices, straight from the catalogue your counter sells from.
-
Each step decides what it collects — quantities, notes, your own questions — so an order arrives ready to work on instead of needing a call to complete.
-
The review step shows the services, the times, the address and any coupon, member discount or discount that comes off on its own, such as 10% off a first order, so a customer confirms the job you are actually going to do.
Wash & fold Everyday clothes, washed, dried and folded 
Dry cleaning Suits, dresses and delicates 
Ironing only Pressed and returned on hangers 
Duvets & bulky items Duvets, curtains and blankets Booking
Customers only ever see what you can actually serve
Service areas, open days, slots and their capacity, how much notice you need, and how far ahead a customer may book — set once, and the app offers nothing outside them.
-
Set the areas you serve. An address outside them stops in the flow instead of becoming a job you have to turn down.
-
Choose the days you take work and the slots inside them, each with the number of jobs it can hold.
-
A notice period keeps the next hour off the list, and a booking window decides how far ahead a customer can go.
-
Offer only what you do: a pickup, a delivery back, or a visit to the customer.
-
Serve more than one city in your country from one store. Customers never pick a city: their address decides which Location serves them.
Payment
Get paid online, even when the price comes later
Customers book first and pay when the price is right: their saved card or store credit pays automatically when the order is ready, or they pay online from the order's own page. It runs on the same payment account your counter uses.
-
Customers save a card at the Payment step, and nothing is charged then. When the order is ready, the card is charged automatically. Make a card required for the business units that need one.
-
Choose what customers can pay with: cards, PayNow, FPX, store credit, and your own methods such as bank transfer, with a payment screenshot if you want one.
-
Send a payment link once the load is weighed or the job has been quoted. The customer follows and pays that one order without signing in.
-
An online payment lands on the order your team is working from, so the counter is not reconciling two systems.
Accounts and wallet
Customers can answer their own "is it ready?"
Customers sign in with a one-time code to their email or mobile number, or with Google — as the same customer your counter already knows. They see their orders and where each one has got to, reschedule a pickup or a visit, book again, and keep their prepaid balance in one wallet that works on every channel you sell through.
-
Signing in resolves to the customer record your counter, your chat and your orders already use — not a second list to reconcile.
-
Customers see their own order history and where each order has got to, and reschedule a pickup, delivery or visit from the order's page.
-
A past order becomes the next one — the same services prefilled, priced at today's prices. Or customers set a booking to repeat, and manage it on Repeat orders.
-
Order confirmation and receipt go out by email when an online order is placed and paid, with your logo and the wording you set.
-
Customers who turn on notifications get the order updates your notification rules send in their browser. On an iPhone, they add your store to the Home Screen first.
Bring customers back
Give customers a reason to book again
Wallet top-ups, prepaid packages, coupons, referrals and memberships live on pages you switch on, and an announcement bar carries your news. The same pages work in your Mobile App.
-
Customers top up with your packages and spend the balance when they pay: the same balance they hold at your counter and in your app.
-
Put coupons on a Promotions page for customers to claim, or hand out a code. A customer adds the coupon when they book, and it comes off the final bill.
-
Each customer gets a code to share. A new friend gets a coupon on their first order, and the customer gets one once that order is done.
-
Customers join or renew your membership online and get the member discount when they book.
-
Sell packs and contracts paid upfront, such as 20 shirts or 4 aircon servicings a year, on a Prepaid packages page. Later orders they cover cost nothing, and customers see what is left and when it ends under Your packages.
-
One line across the top of your store for a holiday closure or an offer, shown all the time or only between two dates you choose.
Contact
Answer customers where they already are
A Contact button sits at the bottom of your store. Signed-in customers start a Live chat that arrives in your Inbox, and anyone can open WhatsApp with your number.
-
Chats arrive in the same Inbox your team already answers, and your team sees when each reply has been delivered and read.
-
Customers who prefer WhatsApp open a chat with your number, with no sign-in.
-
The store opens in the language of the customer's phone, and they can switch at the foot of any page. Text you write shows as you wrote it.
Better together
Connect this product to the next part of your workflow.
Use this product on its own, or connect it with another EasyBiz Cloud product when the next handoff needs shared customer or order context.
FAQ
Common questions about Online Store
Is this a website?
It is the app your customers book from — a working store with services, slots, checkout, order history and accounts — on your own web address. It is not a marketing website with pages about your business; the Design Agent makes those. Many businesses run both: the Design Agent's site tells the story, and its Book now button opens the Online Store.
How long does it take to go live?
Minutes. Add an Online Store for your brand and market, pick your web address and enable it. Then choose the business units customers can book and their steps, check the booking rules and payment methods you already use, try it in Preview, and publish. There is no design step and nothing to generate.
Can I test it before customers see it?
Yes. Preview runs your next release with a real sign-in and booking. Orders you place in Preview are test orders, and nothing is charged. Publish releases exactly what you previewed.
When does billing start?
At your store's first Publish. Enabling a store and trying it in Preview cost nothing.
Can I change how it looks?
You control your brand (name, logo and colours), which pages are on and in what order, the announcement bar, the contact options and the steps each booking runs. The structure itself is ours to maintain, which is what lets every store receive improvements automatically. If you want pages designed around your story, that is the Design Agent.
Can customers start orders and bookings online?
Yes. Customers see your prices and offers without signing in, then sign in to book, with a one-time code to their email or mobile number, or with Google. The order lands in the same place as everything taken at the counter, with its pickup, delivery or visit already scheduled.
How do I stop customers from booking when we are closed?
Set the notice period, how far ahead customers can book, which areas you serve, and when a booking may be changed. Customers only ever see the options you configured. Each time slot takes up to the number of jobs you set; once it is full, customers can no longer book it.
Do customers need an account?
To book, yes. They sign in with no password: a one-time code to their email or mobile number, or Continue with Google, whichever ways your store offers. That is what ties the order to the customer your team already knows. Browsing prices needs no sign-in, and a tracking link lets a customer follow and pay one order without signing in.
Can customers see order history?
Yes. A customer account carries their order and booking history and the live status of each order. A returning customer can reschedule a pickup or visit, or order again from a past order instead of starting from nothing.
Can customers use the store in Chinese?
Yes. Every page comes in English and 简体中文. The store opens in the language of the customer's phone, and they can switch at the foot of any page. Service names and other text you write show as you wrote them.
I already have a website. Can I keep it?
Yes. Keep your existing site and link its Book now button to your Online Store's address. The booking, the checkout and the account live here; your site keeps telling the story.
Can I add my own domain?
Yes, at no extra cost: your own domain is included in the Online Store price. Once your store is live, press Link domain beside its web address in the console and add the one DNS record we show you, with the steps for your DNS provider. Your EasyBiz address keeps working, and if you later change domains, the old one forwards to the new one.
Can I get a branded mobile app for my customers?
Yes. Mobile App is its own product, published under your name to the App Store and Google Play. It is edited in the same editor as your Online Store and uses the same pages and booking steps, but each is turned on, published and billed on its own. You can buy either on its own — neither one requires the other. Once your developer accounts are open and EasyBiz has access, building and submitting the app usually takes one business day, and Apple and Google charge their own developer account fees directly.
Do I need the Online Store to get the app, or the other way round?
Neither. They are two separate products with two separate prices. Both include online ordering, checkout, customer accounts and order history in the base price, so whichever one you buy is complete on its own.
Will this work with my counter orders?
Yes. Online Store is built to work alongside Point of Sale, Field Service and the customer records you already keep in EasyBiz Cloud.
Start with EasyBiz Cloud
Start with the workflow that needs attention now.
Try the products you need first, or book a demo to map EasyBiz Cloud to the way your business works today.