Before You Start
- Read WhatsApp Integration Overview to see what the connection lets your shop do.
- You need access to Integrations in Settings. Owners have it. Other staff need a role that includes Integrations settings.
- You need a Facebook account. Meta (the company behind Facebook and WhatsApp) uses it to sign you in and to hold your WhatsApp Business account.
- Keep the phone with your business number nearby. Meta sends a verification code to it.
- If you set this up before: your business profile now has its own article, Set Up Your WhatsApp Business Profile.
Overview
Connecting your WhatsApp Business number links the number your customers already message to EasyBiz. You sign in with Facebook, pick or create your business details in a Meta window, and confirm the number with a code. It is a one-time setup that takes about 10 minutes. After that, customer chats on that number come into EasyBiz so your whole team can reply. The WhatsApp Business card on the Integrations page then shows whether the connection is healthy and whether Meta has verified your business.
Where it works
- Console: the WhatsApp Business card on the Integrations page shows your number and its status. Customer chats on that number arrive in the Inbox.
- Customers: nothing changes for them. They keep messaging the same number on WhatsApp.
Why set it up
- One number for the whole team. Chats no longer sit on one shop phone, so any staff member can pick up a customer's question.
- Fewer missed messages. Every chat on the number arrives in one place, so nobody has to scroll through a personal phone to find an order question.
- Needed for WhatsApp features. Order updates, payment reminders and auto replies send from this number.
If you skip it, your customers can still message your shop phone, but EasyBiz cannot see those chats or send WhatsApp messages for you.
Which numbers work
Check which app your number is on before you start. A number can only be on one WhatsApp service at a time.
| Your number is on | Can you connect it? | What happens |
|---|---|---|
| No WhatsApp app (a new number) | Yes | Meta sets it up as a WhatsApp Business number during the steps. |
| The WhatsApp Business app | Yes | The number keeps working on your phone, and the same chats also come into EasyBiz. |
| The regular WhatsApp app | Not yet | Delete the WhatsApp account on that phone first (WhatsApp › Settings › Account › Delete account), wait a few minutes, then connect it. |
Where to find it
- Click the ⚙️ Settings icon in the top-right corner.
- Under the Administration section, click Integrations.
- Find the WhatsApp Business card.
Connecting your number
- On the WhatsApp Business card, click Connect .
- In the Setup your WhatsApp business account window, click Login with Facebook .
- Sign in with your Facebook account in the Meta window that opens.
- Choose your Business Portfolio (Meta's name for your company account), or create one with your business name, category, country and website.
- Choose your WhatsApp Business account, or create a new one.
- Enter your business phone number. If the number is on the WhatsApp Business app, Meta guides you through keeping it on your phone.
- Enter the verification code Meta sends to the phone.
- Review the permissions EasyBiz asks for and accept them to finish.
When the Meta window closes, EasyBiz shows WhatsApp Business connected successfully and opens the WhatsApp business info window, where you set up the profile customers see. That is covered in the next article, so you can close the window for now if you like.
Example setup
CleanFast Laundry already answers customers on the WhatsApp Business app on its Tampines shop phone, +65 9123 4567.
- The owner clicks Connect , then Login with Facebook .
- In the Meta window, she picks the CleanFast Laundry Business Portfolio and the CleanFast Laundry WhatsApp Business account.
- She enters +65 9123 4567, and Meta recognises it is on the WhatsApp Business app.
- She enters the code sent to the shop phone and accepts the permissions.
The card now shows CleanFast Laundry with the number +65 9123 4567 marked Connected. The shop phone keeps working as before, and the same chats now come into EasyBiz for the Jurong staff too.
Your WhatsApp Business card after connecting
The card shows your WhatsApp Business account name, a status badge and your connected numbers.
Status
| Status | What it means |
|---|---|
| Business verified (green) | Meta has checked your business documents. Your account has its full messaging limits. |
| Not verified (amber) | Your number is connected and works, but Meta has not finished checking your business yet, so Meta limits how many customers you can message each day. |
| Failed (red) | The connection has stopped working. The card shows the reason under your account name. Click Reconnect to fix it. |
Buttons on the card
- Refresh status gets the latest details of your numbers from Meta, for example after you change a number in Meta's WhatsApp Manager.
- Add phone number connects another number to the same account. See Connect Multiple WhatsApp Numbers.
- WhatsApp business info opens the profile customers see. See Set Up Your WhatsApp Business Profile.
- Reconnect runs the Login with Facebook steps again. Use it when the card shows Failed, or when Meta has verified your business but the card still says Not verified.
- Manage opens WhatsApp Settings, where you choose which number each market sends from and set up calling.
The first number in the list is marked Connected.
What happens next
From now on, customer chats on this number arrive in the Inbox. See Introduction to the Inbox.
FAQs
My account shows "Not verified". Can I still use WhatsApp?
Yes. Your number is connected and messages send, but Meta limits how many customers you can message each day until it verifies your business. Verification happens in Meta Business Suite, under your business settings, and usually needs your business registration documents. The badge changes to Business verified by itself once Meta approves. If it still says Not verified after approval, click Reconnect and log in with Facebook again.
Meta says my phone number is already in use.
A number can only be on one WhatsApp service at a time. If it is on the WhatsApp Business app, enter it in the Meta window and follow Meta's steps to keep it on your phone. If it is on the regular WhatsApp app, delete that account first (this deletes its chat history), wait a few minutes and try again. If it belongs to another WhatsApp Business account you manage, remove it there first.
I never received the verification code.
Check the country code and number, and make sure the phone is switched on, has signal and does not block unknown senders. If the text message does not arrive, ask Meta to call you instead, and wait for the timer before asking for a new code. A number that is still on the regular WhatsApp app can fail here without an error, so delete that account first.
The Meta window closed or showed an error partway through.
Nothing is saved until you finish every step. Make sure your browser allows pop-ups, then click Connect (or Reconnect) on the WhatsApp Business card and go through the Meta steps again.
How do I add a second number later?
Click Add phone number on the WhatsApp Business card. Connect Multiple WhatsApp Numbers walks you through it.
My messages are not sending, even though the account is connected.
Check the badge on the card first. If it says Not verified, you may have reached Meta's daily limit, so finish business verification with Meta. If it says Failed, click Reconnect and log in with Facebook again. If the card shows Business verified with no error and messages still fail, contact EasyBiz support.
What's Next
Your WhatsApp Business number is now connected to EasyBiz. Next, set up the logo, address and description customers see when they open your chat in Set Up Your WhatsApp Business Profile.