Before You Start

  • Mini-Apps published — You need your sign-up Mini App published (e.g. “Customer Sign Up”). Your Mini Apps are configured in the Mini-Apps tab within WhatsApp settings.

  • Test Group — Add at least one phone number in General Settings.

If you are new to auto reply rules, read Setting Up Auto Reply Rules first.

When This Rule Fires

Pre-configured condition:

  • App submitted — Fires when a customer completes and submits your sign-up Mini App.

How to Set It Up

  1. Go to WhatsApp Settings > Auto Reply Rules tab

Go to WhatsApp Settings > Auto Reply Rules tab

  1. Click + Add Rule

Click + Add Rule

  1. Under Confirmation, select Sign Up Confirmation

Under Confirmation, select Sign Up Confirmation

  1. Set the app filter — click the dropdown and select:
  • Customer Sign Up

Customer Sign Up

  1. Edit the reply message (optional). The default is:

“Welcome aboard, @Customer Name! Your profile has been set up. We look forward to serving you.”

"Welcome aboard, @Customer Name! Your profile has been set up. We look forward to serving you."

  1. Set Action type — the default is None. See the upgrade tip below for a powerful conversion technique.

  2. Set Send frequency to Every time.

  3. Click Save.

  4. Set Status to Testing.

Set Status to Testing.

Testing the Rule

  1. Make sure the rule is set to Testing status

  2. Confirm your test phone number is in the Test Group (General Settings)

  3. From your test number, open the Customer Sign Up Mini App on WhatsApp and submit a test sign-up

  4. You should receive the sign-up confirmation with your name filled in

  5. If you set the Action type to Open Mini App, verify the button appears and opens the correct booking form

  6. Verify you only receive this confirmation — not an order or schedule confirmation on top of it

Once verified, switch the status from Testing to Live.