What is a Mini App?
A Mini App is a booking form that opens directly inside WhatsApp. When a customer messages you asking about a service, you send them a button instead of asking for their name, address and preferred time one question at a time. They tap the button, fill in a short step by step form, and the booking lands in your EasyBiz system automatically. There is nothing for your customer to download or install. If they have WhatsApp, they can use it.
Who Is This For
Any service business that takes bookings, including laundry, dry cleaning, bag repair, shoe repair and clothing alteration. If your team collects booking details through WhatsApp messages or phone calls today, a Mini App replaces that back and forth.
How It Helps Your Business
Stop chasing information. One form collects the name, address, booking time and service type in a single go.
Capture bookings faster. The moment a customer shows interest, you send the form. The faster they can confirm, the less likely they are to change their mind.
No manual typing. Every completed booking creates a new order in EasyBiz straight away.
Returning customers do not repeat themselves. EasyBiz recognises an existing customer and fills in their saved details.
Before You Start
Your WhatsApp Business account must be connected to EasyBiz. This is what lets a Mini App appear as a tappable button inside your customers' chats.
To open Mini Apps, you need access to the WhatsApp settings in the Console.
If you set up Mini Apps before, they have moved from Settings › CRM › WhatsApp › Mini Apps to Settings › Sales Channels › WhatsApp Mini Apps. Everything you built is still there, so there is nothing to set up again.
What It Costs
On current EasyBiz plans, WhatsApp Mini-App costs SGD 99 a month for each WhatsApp number you publish your Mini Apps on. That covers as many Mini Apps and as many customer bookings on that number as you like.
You do not need to add it in advance. The first time you publish a Mini App on a WhatsApp number that is not on your subscription yet, the publish window shows the charge and the button reads Add to subscription and publish. Only someone with billing access can confirm it. You can turn a number off later under Billing.
If your account is on an older plan, you will not see this step when you publish.
Where to Find Mini Apps
Click the ⚙️ Settings icon in the top-right corner.
Under the Sales Channels section, click WhatsApp Mini Apps.
The page opens on your list of Mini Apps, with the newest change at the top. Each one shows its name, how many screens it has and a badge for where it stands. Type in the search box above the list to find a Mini App by name. Point at a Mini App to preview its first screen on the right, and click it to open it.
| Badge | What it means |
|---|---|
| Published | Customers can use this Mini App in WhatsApp, and it matches what you see here. |
| Unpublished changes | Customers can use it, but you have edits they will not see until you publish again. |
| Draft | It has never been published, so customers cannot use it yet. |
Which Mini App Should You Use
When you click Add mini app above the list, a menu opens with the templates grouped under four headings. Pick the one that matches what you are trying to do.
| Group | Template | Use it when |
|---|---|---|
| New Order | New Order: Pickup & Delivery | You can confirm the pickup date and the delivery date at the same time. Best for laundry and dry cleaning. |
| New Order | New Order: Pickup Only | You do not know the finish date yet. Best for bag repair, shoe repair and alterations. |
| Schedule | Schedule Delivery | The job is done and you want the customer to pick a delivery date. |
| Schedule | Reschedule Pickup & Delivery | An existing booking needs to move to a new date and time. |
| Customer | Customer Sign Up | You only want the customer's contact details and address, with no booking. |
| Other | Blank Mini App | None of the above fits and you want to build the form yourself. |
How a Mini App Works
Step 1. You send the form. While chatting with a customer in your WhatsApp Inbox, you tap the Mini App button and send the form with one click.
Step 2. The customer fills it in. They tap the button in WhatsApp and see a simple step by step form. They enter their address, pick a time and confirm, all without leaving WhatsApp.
Step 3. The booking is created. The order appears in your EasyBiz console automatically.
FAQs
Do my customers need to install anything?
No. The form opens inside WhatsApp. If they can use WhatsApp, they can use a Mini App.
How much does a Mini App cost?
On current plans, WhatsApp Mini-App is SGD 99 a month for each WhatsApp number your Mini Apps are published on, with no limit on the number of Mini Apps or bookings. EasyBiz asks to add it to your subscription the first time you publish on a new number, and someone with billing access has to confirm.
Can I put a Mini App link on my website or print it as a QR code?
No. A Mini App only opens from inside a WhatsApp conversation, so there is no web link and no QR code for it. If you want a printed QR code that starts a WhatsApp chat with your shop, use Lead Sources instead.
How many Mini Apps can I create?
There is no fixed limit. Most shops run two or three, for example one for new bookings and one for rescheduling.
Can one Mini App handle both my laundry and my bag repair work?
It is cleaner to create one Mini App per business unit. A business unit is a line of service in your shop, for example Laundry & Dry Cleaning or Bag Repair. Each Mini App is linked to one business unit so the order is created against the right service.
What is a sales channel and why does the Mini App ask for one?
A sales channel is the place an order comes from, for example a POS counter or your online store. Linking the Mini App to a sales channel tells EasyBiz where these WhatsApp bookings should be counted in your reports.
Do I have to use a template, or can I build my own form?
You can start from Blank Mini App and build every screen yourself. Most shops find one of the five ready templates faster.
What happens if a customer starts the form and does not finish it?
No order is created. The order is only made when they tap the final button on the last screen. If they got past the contact and address screens, their name, phone number and address are already saved to your customer list, so you can follow up with them.
Does a Mini App booking respect my time windows and closed dates?
Yes. The date and time screens read the same online booking options, time windows, lead times and closed dates you set in Settings › Bookings, so customers cannot pick a time you are closed for.
What's Next
Now that you know which template fits your shop, read How the Mini App Builder Works so the setup guides make sense before you start building.