41 guides · 4 topics
Online Store & Bookings
Your booking website and your own branded Mobile App: setting them up, taking bookings and payments online, and publishing your changes.
Topics in Online Store & Bookings
Online Store & Mobile App
21 articlesBuild your booking website and branded mobile app, test them, then publish when ready.
Introduction to Online Store & Mobile App
Tired of confirming every booking, price and payment over WhatsApp? Let your customers book, pay and track their orders on their own, any time of day.
Read articleAdding a Store and Turning On the Online Store or Mobile App
Add a store for your brand, pick its web address and get it ready to edit. Turning it on is free.
Read articleStore Settings: Billing Company, Sales Channel Code and Order Numbers
Tired of guessing whether an order came from the shop counter or your website? A short store code puts the answer at the front of every order number.
Read articleEdit, Preview and Publish Your Online Store
Edit, try it with test orders, then publish. Customers get exactly what you previewed.
Read articleShowing Your Prices Online
Customers keep asking how much a shirt or an aircon service costs? Show them your price list, and let them book or chat with you from it.
Read articleLetting Customers Book Online
Still chasing customers on WhatsApp for their unit number and a pickup time? Customer checkout asks for everything during the booking, so each order arrives ready to schedule.
Read articleTaking Payments on Your Online Store
Saved cards charged when the order is ready, online payments, your own methods with a screenshot, and links customers can pay without signing in.
Read articleConnecting Stripe to EasyBiz
Stop chasing payments: connect Stripe once, and customers pay by card online or keep a card on file that pays when the order is ready.
Read articleCustomer Sign-In and Sign-Up
Customers forget passwords and end up with two accounts: give them one field, a code instead of a password, and your rules for new customers.
Read articleSetting Up Your Orders and Account Pages
Customers open your store and only see their orders? Put your offers, a top-up package or your own promotion photo right beside them.
Read articleSetting Up Item Pages for Your Customers’ Items
Customers keep asking on WhatsApp whether their bag is ready? Give each bag its own page and QR, so they can see its progress, your photos and when it next needs care.
Read articleSetting Up Your Announcement Bar, Footer and Languages
Closed for Chinese New Year? Put one line across the top of your store, and let customers find your terms and their own language at the bottom.
Read articleSetting Up the Contact Widget and Live Chat
Customers have a question halfway through your store? One button lets them chat with you live or on WhatsApp, and every live chat lands in your Inbox.
Read articleAdding Google Analytics to Your Online Store
Running Google ads? Add your GA4 ID to your Online Store and see which visits turn into bookings.
Read articleConnecting Your Own Domain
Link your own domain to your live Online Store. It's included at no extra cost.
Read articleLaunch Your Mobile App
Want your own app in the App Store and Google Play? It's usually live in 1 to 3 weeks once you have your D-U-N-S number.
Read articleHandling Online Orders in the Console
A customer booked a pickup online at 11 pm: where is that order now, and when does their card actually get charged?
Read articleOrder Updates for Online Customers
I pay for a WhatsApp message on every order update, even for customers who already use my app.
Read articleWhy a Customer's Booking Was Refused
A customer says your store won't take their booking? Find the message they see here, and you'll know why and what to do.
Read articleMy Customer Did Not Receive Their Sign-In Code
Check spam, check exactly what the customer typed, request a fresh code, and check that your code channel is set up.
Read articleYour Online Store (Legacy)
Your legacy store keeps working until you move your customers to your new Online Store.
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Repeat Orders
3 articlesRepeat orders are for customers who come back on a fixed routine, like a weekly laundry pickup or a monthly visit. You save the customer, address and timing once, and EasyBiz creates each future order by itself, ready for your staff on the Orders page.
How repeat orders work
Still entering the same customer's laundry collection every week? Let a saved repeat schedule handle the regular booking details while your staff look after the laundry.
Read articleSet up your first repeat order
Want to stop entering the same customer’s pickup every week? Set the pattern once so EasyBiz can create each future order for your staff.
Read articleManage your repeat orders
A regular customer wants laundry collected less often, or needs to miss a visit. Make the right change without losing track of orders your staff already need to handle.
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Scheduling & Dispatch
9 articlesScheduling & Dispatch is the area where you tell EasyBiz how work flows from the moment a customer wants service to the moment a driver or team member gets it on their list. Every setting here decides what the customer sees on your online store, what your POS shows when staff pick a collection date, and which person ends up handling each booking. You set it up in one place, and the same rules apply across your online store, mini apps, POS, and staff app. Build it once, in the right order, and the rest of the system runs on the rules you wrote.
Introduction to Scheduling & Dispatch
See how the three Scheduling & Dispatch cards work together to decide when, where and for whom customers can book, and which driver gets each job.
Read articleSetting Up Service Areas
Name the parts of your city you serve, using districts, a postal code range or a shape you draw on the map. You can then reuse those areas for bookings, time windows and driver assignment.tomers can book, and which driver gets each job.
Read articleGetting Around the Bookings Page and Its Live Preview
Find your way around the Bookings page, open any business unit's booking settings, and use the live preview to check exactly what customers can book before you save.
Read articleSetting Up Online Booking Options
Create the choices customers pick from when they book a home pickup, home delivery or onsite service, such as Standard or Express. Set how soon they can book, which days they can pick, and any extra charge for faster service.
Read articleSetting Up Time Windows and Daily Limits
Set the times your customers can book each day, and how many bookings each time can take.
Read articleSetting Collection Dates for Store Pickup (Shop Booking Options)
Set how many days your shop needs before an order is ready, so the POS fills in the right collection date on every order. You can also offer a faster option at an extra charge.
Read articleChoosing Where Each Business Unit Takes Bookings
Choose where each business unit takes bookings, what each booking must be worth, and what customers outside your areas are told.
Read articleClosing Dates and Blocking Customers
Close the days you can't serve, and stop one customer from booking online, so every booking that comes in is one your team can keep.
Read articleAssigning Drivers Automatically (Assignment Rules)
Set your rules once, and every new booking goes to the right driver or cleaner without anyone sorting jobs by hand.
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Mini Apps
8 articlesMini Apps are booking and sign-up forms your customers fill in inside WhatsApp, so new orders, pickups and deliveries land in EasyBiz without anyone typing them. Build them in Settings › WhatsApp › Mini Apps, then send them from the WhatsApp Inbox, a quick reply, a template or an Auto Reply Rule.
What Is a Mini App?
What Mini Apps are, how they help your business get more bookings, and what you need to set up before getting started.
Read articleHow the Mini App Builder Works
Want to change a question or add a screen without waiting for help? Learn the Mini App editor once, and every template becomes a quick edit you can publish and test yourself.
Read articleSetting Up a New Order: Pickup & Delivery Mini App
Let customers book a home pickup and the return delivery in one WhatsApp form, ideal for laundry and dry cleaning shops.
Read articleSetting Up a New Order: Pickup Only Mini App
Let customers schedule a home pickup through WhatsApp — ideal for repair businesses where the return date isn't fixed at the time of pickup.
Read articleSetting Up a Schedule Delivery Mini App
Schedule the return delivery of a completed order by sending customers a booking form directly on WhatsApp.
Read articleSetting Up a Reschedule Pickup & Delivery Mini App
Let customers move an existing pickup and delivery booking to a new date and time, directly through WhatsApp.
Read articleSetting Up a Customer Sign Up Mini App
Let new customers register their contact details and address through a simple WhatsApp form — ideal for onboarding walk-ins or capturing leads.
Read articleSending Your Mini Apps to Customers
Once your Mini App is set up, the next step is getting it to your customers. Here are four simple ways to share your booking forms.
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