Before You Start
You need at least one booking option, such as a home pickup or home delivery, before closed dates have anything to close. If you haven't added one yet, follow Setting Up Online Booking Options first.
This article covers both ways to stop bookings:
- By date, with closed dates on the Bookings page, or with a company holiday on the Capacity Calendar.
- By customer, with the Online bookings box on a customer's page.
If you used the old console, closed dates replace the Block Dates page and blocked customers replace the Block Customers page. Your existing blocks carried over, so you don't need to add them again.
Closed Dates
A closed date is a day, or a run of days, when customers can't book. You choose which booking types and which business units it closes. A booking type is the kind of booking, such as Home pickup, Home delivery or Store pickup. A business unit is one line of service in your shop, for example Laundry & Dry Cleaning or Bag Repair.
Why set them up:
- Customers can't pick a day your shop is closed, so your staff never chase customers to rebook.
- One closure covers your Online Store, Mobile App and WhatsApp bookings at once.
- You can close only what is affected, for example Home delivery on a day your driver is on leave, while pickups carry on.
Add closed dates
- Click the ⚙️ Settings icon in the top-right corner.
- Scroll down to the Scheduling & dispatch settings section and click Bookings.
- Under Closures, click Closed dates.
- Click Add closed dates.
- Fill in the new closure. Each setting is explained below.
- Click Save at the top of the settings panel. You'll see "Booking settings saved".
The closure settings
Date range
Click Pick a date, then click the first and last day of the closure on the calendar. For a single day, click the same day twice. You can only choose today or a later date.
Booking types closed
| Option | What it closes |
|---|---|
| Leave empty | All booking types on these dates |
| Home pickup | Pickups from the customer's home |
| Home delivery | Deliveries to the customer's home, online and at the POS |
| Onsite service | Visits where your staff work at the customer's place |
| Store pickup | Collection dates at your shop on POS orders |
| Several types | Any combination, for example Home pickup and Home delivery but not Store pickup |
Business units closed
| Option | What it closes |
|---|---|
| Leave empty | Every business unit |
| One unit | Only that unit, for example Bag Repair |
| Several units | Any combination of your units |
Markets closed
If your shop sells in more than one country, a market is one of them, for example Singapore or Australia. Use this to close a date for one country only, such as a public holiday that other countries don’t share.
| Option | What it closes |
|---|---|
| Leave empty | Bookings and repeat orders in every market |
| One market | Only bookings and repeat orders in that market, for example Australia |
| Several markets | Any combination of your markets |
A booking belongs to the market of its sales channel and customer address, not to anything the customer types in. Closures you added before this option existed still close every market.
Also mark as Non-working days
This switch is on for every new closure. It decides whether your team is off on these days.
| Switch | What happens |
|---|---|
| On | The days are closed and also count as days off. A lead time counted in working days skips them. |
| Off | Customers still can't book these days, but your team still works. Lead times keep counting them. The closure shows "Still a working day". |
A lead time is how much notice you need before a booking, for example 1 working day ahead.
Remove closure
Click a closure to open it, click Remove closure, then click Save. Customers can book those days again straight away.
Once a closure's last day has passed, it disappears from the list by itself.
What your staff see on a closed day
Customers never see closed days, and can't book them.
Your staff book a pickup, delivery or visit for a customer in the Schedule Booking step, when they create an order in the Console or check out at the POS. There, a closed day stays in the list of dates with the note "Closed — this day is on your closed dates list". Staff know at once why the day can't be picked, instead of wondering why it is missing.
Sometimes your staff still need to book a closed day, for example a regular customer whose delivery your driver has agreed to drop off on the way home. If the Schedule Booking step allows it, a Book anyway button appears next to the closed day:
- Click Book anyway next to the closed day.
- In the window that opens, the date is already filled in. Choose the time, then confirm.
The button only appears when Allow free-form schedule entry is turned on for the Schedule Booking step. You find it under Settings › Flows: open the flow your staff use to take orders and click its Schedule Booking step.
Company Holidays from the Capacity Calendar
If you plan your shop's work on the Capacity Calendar, you can close a whole day from there too. A company holiday closes every booking type for every business unit, and counts as a non-working day.
- In the top bar, click Production, then click Capacity Calendar.
- Find the day and click its Day actions menu (⋯).
- Click Mark as company holiday. You'll see "Company holiday added".
The day then shows "Closed — company holiday" on the Capacity Calendar. It also appears in Settings › Bookings › Closed dates as "All bookings · All business units · All markets", and customers can't book anything that day.
To open the day for bookings again, remove it in Closed dates: click the closure, click Remove closure, then click Save.
Blocked Customers
A blocked customer can't book on your Online Store, Mobile App or WhatsApp. Your staff can still take their orders at the counter or in the Console. Use this for a customer who keeps missing pickups, owes money, or should only deal with your staff directly.
Instead of booking, the customer sees your message. If you leave the message empty, they see "Booking is unavailable for this account. Please contact support for assistance."
Block a customer
- In the top bar, click Sales, then click Contacts.
- Search for the customer and click their name.
- Scroll down to the Online bookings box near the bottom of the page.
- Turn on Blocked from booking.
- In Alert message (for customer), type what the customer will see. For example: "Please WhatsApp us at 9123 4567 to arrange your next pickup."
- Click Save in the Online bookings box. You'll see "Booking access saved".
To unblock the customer, turn off Blocked from booking and click Save.
Example Setup
CleanFast Laundry sets up:
- Driver on leave: Date range 28 Oct 2026, Booking types closed: Home delivery, Business units closed empty, Also mark as Non-working days off.
- Deepavali: Date range 9 Nov 2026, Booking types closed empty, Business units closed empty, Also mark as Non-working days on.
- One blocked customer: Sean Low, with the message "Please WhatsApp us at 9123 4567 to arrange your next pickup."
What happens after saving:
- On 28 Oct, customers can still book a home pickup or collect at the shop, but not a home delivery. The live preview for home delivery jumps from 27 Oct to 29 Oct.
- At the POS, 28 Oct is greyed out when your staff book a home delivery.
- On 9 Nov, nothing can be booked, and lead times counted in working days skip the day.
- When Sean Low tries to book on the Online Store, Mobile App or WhatsApp, he sees the message instead. Your staff can still create his orders at the POS as usual.
FAQs
Are bookings already made on a closed date cancelled?
No. A closure only stops new bookings. Bookings made before you added it stay as they are, so ask your staff to check that day's bookings and reschedule them with the customers.
Does blocking a customer cancel their open orders?
No. Their open orders and bookings carry on as normal. Blocking only stops them from making new bookings online.
Does a closed date stop POS orders too?
Yes, for the booking types it closes. On the POS delivery and collection calendar, the closed day is greyed out. In the Schedule Booking step, staff see the day marked as closed. Walk-in orders without a date are not affected.
Can my staff still book a customer on a closed day?
Yes, if the Schedule Booking step has Allow free-form schedule entry turned on. Staff click Book anyway next to the closed day and pick a time. Customers can never book a closed day themselves.
I marked a company holiday on the Capacity Calendar. How do I undo it?
Open Settings › Bookings › Closed dates, click the closure for that day, click Remove closure, then click Save. Customers can book the day again straight away.
Can my staff still take orders for a blocked customer?
Yes. Your staff can create orders and book pickups for them at the POS or in the Console. Only the customer's own online booking is stopped.
I closed a date and now the earliest booking day moved later. Why?
When Also mark as Non-working days is on, the closed days don't count as working days. A lead time counted in working days jumps over them, so the earliest day moves to after the closure.
Will the blocked customer know why they can't book?
They see your alert message, or the standard message if you left it empty. Write something helpful, like how to reach your shop, so they aren't left confused.
What's Next
You can now close dates when your shop can't take bookings and stop any customer from booking online. Next, let EasyBiz give each booking to the right driver by itself in Assigning Drivers Automatically (Assignment Rules).