The Four Booking Types
The type is locked after you save.
| Type | What it does | When to use |
|---|---|---|
| Pickup | Driver goes to the customer’s home to collect items. Needs customer address. | You collect laundry or bags from the customer. |
| Delivery | Driver drops finished items back at the customer’s home. Needs customer address. | You return finished items to the customer. |
| Onsite Service | Your staff performs the service at the customer’s location. Needs customer address. | Cleaning, repair, or service done at the customer’s place. |
| Store Pickup | Customer drops off at your shop at a scheduled time. No address needed. | Walk-in drop-off with a time appointment. |
Where to Find It
-
Click the ⚙️ Settings icon in the top-right corner.
-
Under the Bookings section, click Booking Options.
- Click + Add Booking Option.
- Enter the Option Name which is visible to customers during checkout when multiple options are available for selection.
Lead Time
Lead time is the minimum notice you need before a booking can be placed. Pick one of four modes.
| Pick this | What the customer sees | When to use |
|---|---|---|
| No lead time | Can book any time from now | Store Pickup that accepts walk-ins any time |
| Next-day booking | Earliest slot is tomorrow | Overnight prep for simple jobs |
| Onsite Service | Must give X hours of notice | Same-day service with a prep window. Use decimals: 0.5 = 30 min |
| By days | Must give X working days of notice | Multi-day services like dry cleaning or alterations |
”By Days” Extra Controls
These two fields only appear when Lead Time is set to By days.
Working Days
| Pick this | Result |
|---|---|
| Leave all 7 days checked | Every day counts toward the lead time |
| Uncheck Sunday | Sundays are skipped in the count |
| Uncheck Sat and Sun | Weekends are skipped. Standard Mon-Fri business. |
Same-day cut-off time
| Pick this | Result |
|---|---|
| Leave empty | The booking day itself does not count as day 1 |
| Set to 08:00 | Bookings placed before 8 AM count today as day 1 |
| Set to 12:00 | Bookings placed before noon catch today’s prep window |
Selectable Days
Selectable days controls how far ahead customers can book after lead time
Number of selectable days
| Pick this | Result |
|---|---|
| 21 (default) | Customer can pick any date in the next 3 weeks after lead time |
| 7 | Only the coming week is bookable |
Weekdays allowed
| Pick this | Result |
|---|---|
| All 7 checked | Customer can pick any day of the week |
| Uncheck Sunday | Sundays never appear in the date picker |
This section only controls which days are available. To configure the specific hourly slots (e.g., 10 AM vs 2 PM) for these days, see this guide [Go to Time Slots Settings].
FAQs
Do I need a Booking Option before I go live?
Yes. Booking Options are the only required setting in the Bookings area. Without at least one, customers cannot schedule anything.
Can I change the type after saving?
No. The type is locked. If you picked the wrong type, delete the option and create a new one.
What is the difference between Next-day and By days = 1?
Next-day means the earliest slot is always the day after today, regardless of weekday. By days = 1 with Working days configured will skip your days off. If you work every day, both behave the same.
Can I have more than one delivery option?
Yes. For example Standard Delivery with 3-day lead and Express Delivery with 1-day lead. Each is a separate Booking Option.
What’s Next
Now that your booking option type, name, and lead time are configured, continue to [Booking Options: Surcharge, Limits & Rescheduling] to add surcharges, restrict it to specific sales channels, and control whether customers can reschedule.