Topic inWhatsApp & Conversations
Auto Reply Rules
9 articles
Let WhatsApp answer common messages for you: a welcome for new customers, an after-hours notice, or a confirmation when a booking form is sent. These guides cover your business hours and test numbers, each ready-made rule, and how rules and Mini Apps work together as a simple chatbot.
Topics in WhatsApp & Conversations
Setting Up Auto Reply Rules for Your WhatsApp
Customers who message at 11 pm on a Sunday still want an answer. Set up auto replies once, and your WhatsApp answers on its own with a welcome, a closing notice or a booking confirmation.
Read articleWhatsApp General Settings
Your auto replies know when your shop is open, your team can test each reply on their own phones first, and each market's messages come from the right number.
Read articleNew Customer Welcome
A new customer messages you while your staff are busy at the counter. Set up New Customer Welcome so they get a friendly hello within seconds, every time.
Read articleNew Customer After Hours
Want new customers who message at 11 pm to know you will reply at 9 am? This reply welcomes them and tells them when you open next, while your shop is closed.
Read articleAfter Hours Notice
Want a regular customer who asks "Is my order ready?" at 11 pm to know you will reply at 9 am? This reply tells everyone who messages while you are closed when you will be back.
Read articleNew Order Confirmation
A customer books a pickup in your WhatsApp Mini App and wonders if it went through. Set up New Order Confirmation so they get their order number within seconds, every time.
Read articleSchedule Confirmation
Confirm every booking instantly — send an automatic WhatsApp reply with the date and time when a customer schedules a pickup or delivery.
Read articleSign Up Confirmation
A new customer fills in your sign-up form on WhatsApp and nothing happens in the chat. Set up Sign Up Confirmation so they get a welcome with their name within seconds.
Read articleBuild a WhatsApp Chatbot with Auto Replies and Mini Apps
The same “How much?” and “Can you collect today?” messages arrive all day. Combine your auto replies with a booking Mini App so customers get answers and can book on the spot, while your team handles the rest.
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