Topic inWhatsApp & Conversations
Inbox
5 articles
Find your Inbox, reply to customer chats, start new chats with templates, close and reopen chats, and call customers on WhatsApp.
Topics in WhatsApp & Conversations
Find Your Way Around the Inbox
Customers writing on WhatsApp, your Online Store and email, and no idea who answered whom? The Inbox puts every chat in one list, sorted into new, yours and waiting.
Read articleStart a New Chat and the 24-Hour Rule
Your customer's duvet is ready, but her last message was 3 days ago and the chat won't let you type. Send an approved template in a few clicks, and the chat opens again the moment she replies.
Read articleClose and Reopen a Chat
Inbox cluttered with chats that were sorted days ago? Close them in two clicks, and they come back by themselves when the customer writes again.
Read articleCall Customers on WhatsApp from the Inbox
Customer sent photos of a broken bag handle and a long list of questions? Call them on WhatsApp straight from their chat, and keep the call in the chat for your whole team.
Read articlePick Up and Reply to Customer Chats
A customer asks how much to pay, three staff see the message, and nobody answers? Pick up the chat in one click and send the order's PayNow QR from the same screen.
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