Topic inWhatsApp & Conversations
WhatsApp Templates
7 articles
WhatsApp templates are the ready-written messages Meta approves for you to send, such as order updates, promotions and sign-in codes, plus quick replies your staff insert in a chat. These articles show how to write each kind, get it approved and send it by hand, from a campaign or automatically with Customer Notifications.
Topics in WhatsApp & Conversations
Introduction to WhatsApp Message Templates
Everything you need to know before creating your first template — what they are, why you need them, and how they work.
Read articleAutomatic Order Notifications Explained
Order placed, pickup done, payment failed, payment reminder: know which messages send themselves and which need a click.
Read articleSetting Up Utility Templates
Confirm orders, notify customers about pickups and deliveries, send receipts — automatically, at the right moment.
Read articleSetting Up Marketing Templates
Reach customers who have gone quiet with promotions, seasonal offers, and service announcements — directly on WhatsApp.
Read articleSetting Up Quick Reply Templates
Send pre-written messages and booking forms to active customers with a single keystroke — no WhatsApp approval needed.
Read articleInteractive Messages
Build Quick Reply messages with buttons, a list menu, a website link or a Mini App, and send them from the Inbox.
Read articleWhatsApp Broadcasts
How to set up, send, and track a WhatsApp Broadcast campaign.
Read article
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