Setting Up Utility Templates

Utility templates are the most important templates you will set up in EasyBiz. They are pre-approved messages tied to something that has already happened in your business — a booking confirmed, a pickup completed, an invoice ready. Because they respond to real customer actions, WhatsApp trusts them completely and delivers them without restriction. For a laundry or repair business, a well-set-up library of Utility templates means your customers always know exactly what is happening with their order — without your staff sending a single message manually.