35 guides · 6 topics
Storefront POS
Counter checkout, POS install, and store operations.
Topics in Storefront POS
Getting Started with Your POS
6 articlesSet up the screen your counter staff use every day: create your POS app, sign in the counter device, and choose what it shows, from payment methods and the cash drawer to store credit, memberships, stock and WhatsApp chats. Start with What You Need Before Setting Up Your POS, then follow the guides in order.
Introduction to EasyBiz POS: Shops, POS Apps, Devices and What Changed
Opening a second branch, or moving from POS 2.0 and not sure where your settings went? Start here to see how shops, POS apps and devices fit together before you set anything up.
Read articleWhat to Set Up Before Your First Shop
Opened the POS and found nothing to sell, or stuck on the Add Shop form? Set up these few things in order and your first shop is ready on day one.
Read articleAdding a Shop and Practising in Training Mode
Opening a new branch and worried your staff will make mistakes on day one? Add the shop in training mode, let them practise with orders that never touch your sales, then go live when they are ready.
Read articleSigning In, Switching and Signing Out a POS Device
New tablet at the counter and no one wants to share the Console password? Show the code on the device, type it into the Console, and your staff are selling in under a minute.
Read articleTaking a Shop Live, or Moving It Back to Training
Staff ready after a week of practice? Take the shop live in two clicks, and move it back to training whenever it needs a pause, without paying twice.
Read articleProcessing Sales & Orders on POS 2.0
For the older POS 2.0: logging in, building orders, scheduling fulfillment, managing the order tabs, and closing your shift.
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Building Your POS App
6 articlesSet up the pages your counter staff use: Checkout, Orders, Send Out / Receive, Inventory and WhatsApp. Only set up the pages your shop needs.
Creating Your POS App and Using the Editor
Set up the screen your staff uses at the counter
Read articleSetting Up the Checkout Page
Staff skipping the customer's phone number, or hunting through items you don't sell at that counter? Set up your Checkout page once, and every counter sells the way you want.
Read articleSetting Up the Orders Page
A customer at the counter asking for their order, while staff scroll through yesterday's sales? Set up your Orders page once, and staff find any order in a tap or a quick search.
Read articleSending Orders to Your Factory and Back (Send Out / Receive)
Still updating orders one by one when the factory van arrives? Add the Send Out / Receive page, and staff send out or receive the whole van load with one tap.
Read articleTracking Stock at the POS (Inventory)
Finding out a product has run out only when a customer asks for it? Add the Inventory page, and staff see what's left at a glance and record each delivery in a few taps.
Read articleWhatsApp Chat and Broadcasts on Your POS
Customers asking "Is my laundry ready?" on WhatsApp while staff are busy at the counter? Add WhatsApp Chat, and staff reply from the same screen they take orders on.
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POS Features
8 articlesChoose how your counter works: payment methods, receipts and labels, staff and clock-in, the cash drawer, closing the day and store credit.
Setting Up Payment Methods at the POS
Customer wants to pay by PayNow, but the button isn't at the counter? Turn on the ways your shop takes payment, in the order your staff use most, and every payment lands under the right method.
Read articleAfter Each POS Order: Receipts, Labels and Auto-Print
Staff forgetting to print the receipt or tag the shirts when the queue is long? Put every after-order step on one screen, and let the receipt and labels print by themselves.
Read articleAdding Counter Staff and Their POS Clock-In PINs
Not sure who took that order with the wrong pickup date? Give every counter staff member a 4-digit PIN, and each sale and shift shows who did it, at no extra cost.
Read articleClocking In and Out on Your POS (Time Clock)
Not sure who was at the counter when that order went wrong? Make staff clock in with their own PIN, and every order and shift shows their name.
Read articleTracking Cash in Your POS Drawer (Cash Drawer)
Counting the till at night and never sure why it's S$20 short? Let the POS track every cash payment, refund and cash out, so staff know exactly what should be in the drawer.
Read articleClosing the Day at the POS (Daily Sales)
Closing up and still adding receipts by hand to see what the shop made today? Let staff close the day on the POS in a few taps, with the totals, cash count and their signature saved in one report.
Read articleSelling Store Credit and Memberships at the POS
Want regulars to pay upfront instead of every visit? Let staff sell top-ups with bonus credit, and memberships, right from the Checkout cart in a few taps.
Read articleOffering Home Delivery and Store Pickup at the POS
Want staff to promise a ready date at the counter, or send some orders out for delivery? Here is the whole setup in one place, and what your POS still does if you skip it.
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Paired Devices
2 articlesConnect a customer-facing display, or pair a phone for photos, Send Out and Receive.
Connecting a Customer-Facing Display to Your POS
Customers asking "why is it so much?" at the counter? Turn a spare tablet into a customer screen that shows every item and price before they pay, and lets them sign up and sign on the spot.
Read articlePairing a Phone with Your POS for Photos, Send Out and Receive
Staff running back to the counter to photograph a stained shirt or scan bags off the van? Pair a phone with your POS and let them do it right where the items are.
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Using the POS Every Day
4 articlesFor counter staff: getting around the POS screen, collecting payment, updating the POS app and getting help.
Getting Around Your POS Screen
New staff starting tomorrow? Walk them through the POS screen in five minutes, so they know where to tap for every order, payment and end-of-day task.
Read articleCollecting Payment at the POS Counter
Want your staff to take any payment at the counter without second-guessing the change, the QR or the card slip? Here is exactly what they tap and see for each method.
Read articleUpdating the POS App and Getting Help
A yellow button just appeared at the bottom of your POS and staff aren't sure what to do? Here is what every update sign means, and how to get help without leaving the counter.
Read articleChoosing Pickup or Delivery at the Counter
A customer wants their laundry delivered instead of collecting it? Change it in the cart in a few taps, or on the order after they have paid.
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Printers & Hardware
9 articlesEverything your counter prints. Connect a receipt printer and a label printer, do the one-time Windows driver setup that USB printing needs, and look up any printer message the POS shows you. Each computer or tablet is set up once, so come back here whenever you add a counter, a device, or a new printer.
Connecting Your Printers to the POS
New printer on the counter? Get it printing receipts and tags in about ten minutes.
Read articlePrinter Error Messages on the POS
Got a message instead of a receipt? Find it below and clear it in under a minute.
Read articleInstalling the Windows Printer Driver
"Cannot access this USB printer" on a Windows counter? Ten minutes clears it for good.
Read articleLoading Labels and Carbon Ribbon
Labels running out mid-rush? Swap the roll and ribbon in under two minutes.
Read articleBlurry or Misaligned Labels
Staff squinting at the tags? Get them sharp, straight and complete again.
Read articleLabel Printer Will Not Print
Label sent, nothing came out? Work through these checks in order, fastest fix first.
Read articleCleaning Your Label Printer
A white line down every tag? A cotton bud and ten minutes usually brings it back.
Read articleReceipt Printer Will Not Print
Change the receipt roll, and get customer receipts printing again when nothing comes out.
Read articleConnecting Your Cash Drawer to the POS
New drawer at the counter? Cable it, flip one switch, and it opens after every cash sale.
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