Your staff tap one button, pick how the customer pays, and the POS records the money, works out the change and confirms the order.
If you landed here from search: this is the everyday guide to taking payment on the EasyBiz POS. The payment methods staff see are set up first in Setting Up Payment Methods at the POS.
Before You Start
Your POS is set up and staff can sign in. See Signing In, Switching and Signing Out a POS Device.
Keep a stable internet connection throughout checkout. EasyBiz POS has no offline checkout.
Your payment methods are set up and turned on in your POS app. See Setting Up Payment Methods at the POS. The buttons staff see at the counter come from there.
If you use the Cash Drawer, staff start the drawer before taking cash. See Tracking Cash in the Drawer.
If you used Allow Pay Later before: the same switch is now called Pay later on the Cart, in Setting Up the Checkout Page.
Choose your setup
Every shop takes cash or card. The other parts depend on which methods and features your owner turned on.
| Level | Fits shops like | What you set up | Read these sections |
|---|---|---|---|
| Easy | One shop taking cash and card on its own bank terminal, paid in full at drop-off | Cash and your terminal methods | Where payment happens, Collecting cash, Recording card and bank terminal payments, Checking a payment went through |
| Intermediate | A shop taking PayNow, deposits at drop-off and orders paid on collection | Everything in Easy, plus QR payments, deposits and Pay later | Collecting PayNow and other QR payments, Deposits and partial payments, Paying later, Splitting payment across two methods |
| Advanced | Several shops with members, store credit and a customer-facing screen at the counter | Everything in Intermediate, plus store credit and a paired display | Paying with store credit, What the customer sees on a paired display |
Overview
Every payment at the counter starts from one button and opens the same Payment panel. Staff pick the method the customer is using, and the POS records the amount, the method and who took it. For cash, the POS works out the change. For QR codes, it waits for the bank and marks the order paid on its own. Every payment then shows on the order and in the day's sales, so your counts match at closing time.
Where it works
- POS: staff take every payment here, see the change, the QR code and the "Payment received" notice.
- Paired customer display: if your shop has one, the customer sees the QR code to scan and a "Payment received" message when their QR payment arrives.
Where payment happens
There are two places staff collect money:
| Situation | Button |
|---|---|
| Finishing a new order in the cart | Charge at the bottom of the cart |
| An existing order still has an amount due | Collect Payment in the order's payment section |
Both open the same Payment panel: the order number and Total at the top, and a button for each payment method your shop has turned on. If your shop takes deposits, a pencil icon also shows next to the Total (see Deposits and partial payments).
Collecting cash
Tap Charge (or Collect Payment on the order).
Tap Cash.
Enter the money the customer hands over in Amount Tendered. Use the number pad, tap Exact for the exact amount, or tap a note shortcut such as $10, $50 or $100.
The screen shows the Change to give back, worked out for you.
Tap Confirm. The button shows the amount, for example Confirm $37.60. You can't confirm while the amount tendered is less than the amount due.
The screen then shows Order … created with the amount. Tap New Order to serve the next customer.
Coin rounding. If your Cash method has coin rounding turned on (common in Singapore to avoid 1-cent coins), the Total staff see for cash is already rounded. Staff never round by hand. Rounding is set up by the owner in Setting Up Payment Methods at the POS.
Collecting PayNow and other QR payments
QR payments (such as PayNow, DuitNow QR at Malaysia shops, or GrabPay through Stripe) work like this:
On the Payment panel, tap the QR method, then confirm.
The POS shows a QR code. Ask the customer to scan it with their banking app. You can also tap Print QR Slip to hand them a printed copy.
The screen shows Waiting for payment... while the customer pays.
The moment the money arrives, the screen changes to Payment Succeeded! on its own. Staff don't mark anything as paid.
If the customer pays after leaving the counter. Staff don't have to wait. Start the next order straight away. When the money arrives, whichever POS screen staff are on shows a notice Payment received: S$30.00 with the order number, for example Order #CLB-00055, and a View Order button to open it. If your shop prints receipts automatically after payment, the receipt prints then, as set up in After Payment: Receipts, Labels and Auto-Print.
Recording card and bank terminal payments
If the customer pays by card or NETS on your own bank terminal next to the counter, EasyBiz doesn't process that payment. It records it:
Take the payment on your bank terminal as usual.
On the Payment panel, tap the matching method, for example NETS or VISA.
Enter the terminal's approval code in the payment note. If the method shows Mandatory payment reference, staff must fill it in before they can confirm.
Tap Confirm.
The sale is recorded against that method, so your reports and Close of Day match the terminal's settlement.
Paying with store credit
If the customer has store credit, Store Credit appears as a payment option with their balance. Tap it and confirm like any other method. If the balance doesn't cover the full amount, the payment is capped at the balance and you collect the rest with another method. Selling store credit is covered in Selling Store Credit and Memberships at Checkout.
Loyalty points work differently. They come off as a discount in the cart before you tap Charge, not as a payment method.
Deposits and partial payments
Use this only if your shop takes deposits or lets customers pay part now and the rest later. Your owner turns this on once with Enable Partial Payment in the POS app's Payment feature, as in Setting Up Payment Methods at the POS. When it is on, a pencil icon (Edit amount) shows next to the Total on the Payment panel. When it is off, there is no pencil icon and staff always collect the full amount due.
To collect a deposit when the order is dropped off:
On the Payment panel, tap the payment method the customer is using, for example Cash.
Tap the pencil icon next to the Total, key in the amount to collect now in Payment Amount and tap Confirm, which shows the amount, for example Confirm $20.00. The Total then shows crossed out, with the amount you are collecting underneath. If you key in the full total or more, the POS goes back to collecting the full amount.
- Finish the payment for that amount as usual. The pencil icon doesn't show when staff choose Pay Later, because nothing is collected then.
The order is then marked Partially Paid. The rest stays on the order as Amount due, and Collect Payment stays on the order until it is fully paid.
Paying later
Use this only if Pay later is turned on for the Cart, as set up in Setting Up the Checkout Page. A Pay Later option then appears with the payment methods. Staff tap it to save the order without taking money. The order stays unpaid with its full amount due, and staff find it in Orders, for example under an Unpaid tab if your Orders page has one. When the customer comes back, open the order and tap Collect Payment.
Splitting payment across two methods
There is no separate split payment screen. Staff collect payment more than once on the same order:
Collect the first part as a partial payment, for example S$50.00 in cash.
Tap Collect Payment again on the order.
Collect what is left with the second method, for example PayNow.
Each payment is saved on the order on its own, with its method, amount and the staff member who took it.
What the customer sees on a paired display
Use this only if your shop has a customer-facing display paired with the POS, as in Connecting a Customer-Facing Display.
QR payments (PayNow or DuitNow): the QR code shows on the customer's screen with "Scan this PayNow QR with your banking app to pay.", so they don't lean over the counter. It changes to Payment received when the money arrives.
Signatures: if your Order Review asks for the customer's signature, the POS shows Awaiting customer signature... until they sign on their screen.
Cash, card terminal and store credit: these are taken at the counter as usual, with no QR on the customer's screen.
Checking a payment went through
The Order … created screen (for a new order) or the Payment Succeeded! screen (for a payment on an existing order) confirms the payment.
Open the order. Its amount section lists every payment as "Paid by" the method, with the date and the staff member.
The POS Daily Sales screen shows the day's collections by payment method, which feed your Close of Day. See Closing the Day at the POS.
After the day is closed. Once a day's Close of Day is submitted, the POS shows "Close of day for 5 Nov 2026 has been submitted. Sales operations are blocked for this date." Staff can't take payments for that date any more. Take the payment today instead.
Training orders. While the shop is in Training mode, practice orders skip payment. The POS shows Payment skipped for a training order, and nothing reaches your sales.
Internet drops during payment
If the connection drops while a payment is going through, stop and don't charge the customer again straight away. The result is unclear: the order may not have saved, it may be saved as unpaid or waiting, or the customer's payment may have gone through without the POS showing it.
Reconnect the POS, using a mobile hotspot if needed.
Open Orders and find the latest order that matches the customer, time and amount. Open it and check its payments and status.
For PayNow, card, e-wallet or another method paid through a payment provider, also check the provider or banking app. For your own bank terminal, check its transaction status, approval code or slip. Ask the customer for their payment confirmation where it helps.
Charge again only when both EasyBiz and the outside payment system show no payment was taken. If you're not sure, don't charge again. Contact EasyBiz support with the time, amount, payment method, customer and order number if there is one.
If an unpaid order exists, collect payment on that order. If no order exists, restore the cart if it's there, check every item and amount, and submit it again only after reconnecting and confirming no payment was taken.
If it didn't work
A payment method is missing at the counter. Your owner turns it on as in Setting Up Payment Methods at the POS.
Cash is blocked. Start the cash drawer, or ask your owner to check the Cash Drawer is set up the way you want.
The QR screen stays on "Waiting for payment...". If the POS is still online, ask the customer to check their banking app while the POS waits. If the connection dropped, don't assume the payment failed. Follow Internet drops during payment.
A Stripe method fails at checkout. Check Stripe is still connected under Settings, Integrations. Stripe methods fail until Stripe is reconnected or the methods are turned off.
Payments for a date are blocked. That day's Close of Day was submitted. Take the payment on today's date.
FAQs
Can staff take a smaller amount than the total?
Only if Enable Partial Payment is turned on in your POS app, as in Setting Up Payment Methods at the POS. Staff then tap the pencil icon next to the Total. Otherwise the full amount due is collected in one go.
Does the customer pay by scanning with any app?
For a PayNow QR, any Singapore banking app that supports PayNow works. For a DuitNow QR, they scan with their bank or e-wallet app. For GrabPay, they scan with the Grab app.
What if the customer wants to pay later?
If Pay later is on for your Cart, staff tap Pay Later to save the order unpaid. The amount due stays on the order, and staff collect it from Orders when the customer returns. See Managing Your Receivables.
Can I give change for an overpaid QR payment?
QR payments are always for the exact amount due, so there is no change. Change applies to cash only.
Where do I fix a payment recorded with the wrong method?
Refund the wrong payment on the order, then collect it again with the right method. See Processing Refunds and Returns.
Why can't staff take a payment for yesterday?
Yesterday's Close of Day has been submitted, so payments for that date are blocked to keep the closed totals correct. Collect the payment today. See Closing the Day at the POS.
The customer paid by QR after leaving the counter. Is it recorded?
Yes. When the money arrives, the POS shows Payment received with the amount and order number, and the order is marked paid. Tap View Order to check it.
What's Next
Your staff can now take every kind of payment at the counter and check that each one went through. The last article in this series keeps the POS itself running smoothly: how to update the app and where to get help, in Updating the POS App and Getting Help.
Receipt or label not printing after payment? See Connecting Your Printers to the POS.