When you finish, a tablet on your counter shows each customer their order before they pay, lets them type in their own details, and plays your promotions while the counter is quiet.
Before You Start
- Set up your POS app and its Checkout page first. The display shows the order from the Checkout cart, so a POS without one has nothing to show. See Building Your POS App and Setting Up the Checkout Page.
- Get a tablet to face your customers, separate from your main POS. We recommend a tablet of about 8 to 10 inches: customers can read their whole order and sign comfortably. A phone also works, but its screen is small for a long order or a signature.
- Install the EasyBiz POS app on that tablet: EasyBiz POS on Google Play for Android tablets, or EasyBiz POS on the App Store for iPads. Your main POS can run in Chrome or Edge, or in the same EasyBiz POS app.
- Both devices need an internet connection. They don't need to be on the same Wi-Fi.
- You need access to ⚙️ Settings in the Console to change what the display shows.
- If you set this up before: the checkboxes customers tick on the display, such as agreeing to your terms, are now set in ⚙️ Settings › Policies instead of on each display screen.
Choose your setup
| Level | Fits shops like | What you set up | Read these sections |
|---|---|---|---|
| Easy | One counter where customers check their order on screen before they pay, like CleanFast's Tampines shop on its first day | Pair the display. The order shows by itself when staff take payment | Pairing the display, Choosing what the display shows, What staff and customers see |
| Intermediate | A busy shop that wants promotions on the screen between orders and new customers typing their own details | Everything in Easy, plus your pictures on the Idle Display | Everything in Easy, plus Where to find it and Idle Display |
| Advanced | Shops that need the customer's written agreement, such as a bag repair counter with a damage waiver, or a laundry that wants a signature when customers collect | Everything in Intermediate, plus signatures and checkboxes on Order Review and Handover Confirmation | Everything in Intermediate, plus Order Review and Handover Confirmation |
With Easy alone, the display works straight after pairing. Between orders it shows your shop name, and at payment it shows the order with its prices and total. You can add pictures, signatures and checkboxes later without pairing again.
Overview
A customer-facing display is a second screen on your counter that faces the customer. You connect it to your main POS once with a 6-digit code, and after that the POS tells it what to show. Customers see their items, prices and total while staff take payment, and they can register or update their own details on it. When nobody is being served, it rotates your posters and promotions. You choose the pictures, and whether customers sign or tick checkboxes, in the same POS app editor you used for the rest of your POS.
Where it works
- Console: you choose what the three display screens look like under Paired Devices in the POS app editor.
- Main POS: staff pair the display and switch what it shows with the Customer screen icon at the bottom right.
- Paired display: customers see their order, the customer form, a handover screen with their signature, and your promotions.
The same app can also be paired as a staff phone for photos, Send Out and Receive, see Pairing a Phone with Your POS for Photos, Send Out and Receive.
Why set it up
- Fewer disputes. Customers check every item and price before they pay, so a wrong item is fixed at the counter, not after the receipt.
- Faster sign-ups. Customers type their own name and phone number while staff carry on with the order, with no spelling mistakes to fix later.
- Proof when you need it. A signature and ticked terms are saved with the order or the handover, so you have a record if a customer later disagrees.
- A free advert. Between orders the screen shows your promotions to everyone waiting at the counter.
If you skip it, nothing else changes: staff run the POS as usual, customers read the order on the receipt, and staff type in new customers' details themselves.
Pairing the display
You pair each display once. It stays paired until someone signs it out.
Preparing the display device
- Open the EasyBiz POS app on the tablet that will face your customers.
- When the app asks How will you use this device?, tap Paired device.
- Tap Pair with the main POS.
- The display shows a 6-digit Pairing Code, with the steps to follow on the main POS beside it.
If the code no longer works, tap Generate new code on the display for a fresh one.
Pairing from the main POS
- On the main POS, tap the Customer screen icon (a small monitor) at the bottom right of the screen.
- The Paired Device Pairing panel opens. Enter the 6-digit code shown on the display.
- Both devices show Device Paired. The panel closes by itself after a few seconds, and the display switches to its Idle Display.
Choosing what the display shows
Most of the time the POS switches the display for you: it shows the order when staff go to payment and the handover screen when staff hand over an order. Staff can also choose a screen themselves.
- On the main POS, tap the Customer screen icon at the bottom right.
- The Paired Device panel opens. Tap what you want the customer to see.
| Option | What the customer sees |
|---|---|
| Order Review | The order in the Checkout cart, with each item, its price and the total. It updates as staff add or remove items. |
| Register New Customer | Your contact form, so a new customer types in their own details. After they tap Save Contact, they are added to the cart on the POS. |
| Update Selected Customer | The same form, filled in with the details of the customer already in the cart, so they can check and correct them. It stays greyed out with "Select customer first" until staff choose a customer. |
| Idle (Poster Carousel) | Your pictures from the Idle Display, or your shop name if you haven't added any. |
| Re-pair Device | Opens the pairing panel again, to connect a new or reset display. |
The display shows one screen at a time. Whatever staff choose, or the next step at checkout, replaces the screen before it. The form asks for the same details as your contact form, see Choosing What Customer Details Staff Collect.
Where to find it
For Intermediate and Advanced setups:
- Click the ⚙️ Settings icon in the top-right corner.
- Under the Sales channels section, click Point of Sale.
- Under POS Apps, click your app, for example CleanFast POS, then click Edit.
- Scroll down to Paired Devices. It lists the three screens a display can show: Idle Display, Order Review and Handover Confirmation. Click a screen to set it up. The preview on the right shows it on a tablet.
Each screen's settings apply to every display paired with a POS that runs this app.
Setting up the display screens
Idle Display
The Idle Display is what customers see when nobody is being served, and after a screen times out.
- Under Paired Devices, click Idle Display.
- Under Media gallery, click Add media and choose your pictures, such as a promotion poster or your price list.
- Choose the Auto-rotate interval in seconds and the Image mode.
- Click Publish.
- Auto-rotate interval in seconds
How long each picture stays before the next one: 3, 5, 10, 15, 30 or 60 seconds. It starts at 5 seconds. With only one picture, it stays on screen.
- Image mode
| Option | What it does |
|---|---|
| Contain | Shows the whole picture, with plain space around it if its shape doesn't match the screen. Best for posters with text near the edges. |
| Cover | Fills the whole screen and trims the edges of the picture to fit. Best for photos. |
If you leave the Media gallery empty, the Idle Display shows your shop name.
Order Review
Order Review shows the order to the customer while staff take payment.
- Under Paired Devices, click Order Review.
- Choose the Line item card.
- Turn Require Signature on or off.
- Click Publish.
- Line item card
How each item looks on the display, such as its name, quantity and price. Leave it on System Default unless you made your own card for line items.
- Customer acknowledgements
The checkboxes customers tick on this screen, such as agreeing to your terms. You set them in ⚙️ Settings › Policies, so the display, the POS, the Console and the staff app all show the same ones. Click Edit in Policies to change them. See Setting Up Your Policies and Customer Acknowledgements.
- Require Signature
If you turn this on, a signature box appears under the order and the customer signs with their finger. Staff see on the POS whether the customer has signed, and the signature is saved with the order. Staff can still confirm the payment before the customer signs. It is off at first.
If a checkbox in your Policies is required, staff can't confirm the payment until the customer ticks it. The POS shows "Ask the customer to complete the required acknowledgements on the customer screen." Signature and checkboxes can be on together.
Handover Confirmation
Use this only if customers collect finished orders at your counter and you want them to confirm on screen. Handover Confirmation appears when staff hand over an order on the POS. It lists the items being handed over, and the customer taps Confirm Handover.
- Under Paired Devices, click Handover Confirmation.
- Choose the Line item card, as for Order Review.
- Turn Require signature for handover confirmation on or off.
- Click Publish.
- Require signature for handover confirmation
If you turn this on, the customer must sign before Confirm Handover can be tapped, and the signature is saved with the handover. It is on at first. If you turn it off, the customer only ticks any required checkboxes and taps Confirm Handover.
The checkboxes here also come from ⚙️ Settings › Policies, and staff can't finish the handover on the POS until the customer ticks the required ones. Which steps staff and drivers follow at handover is set separately, see Choosing What Staff and Drivers Do at Handover.
Example setup
CleanFast Laundry pairs a 10-inch tablet with its main POS.
- Idle Display: three posters, rotating every 10 seconds, with Image mode set to Contain so the text on the price list is never cut off.
- Order Review: Require Signature off, with one required checkbox from Policies: "I agree that CleanFast is not responsible for colour run on items without a care label".
- Handover Confirmation: Require signature for handover confirmation on.
Siti Rahman drops off 5 shirts and a duvet. At payment, the display shows:
| Line | Amount |
|---|---|
| Shirt, Qty 5 | SGD 20.00 |
| Duvet/Quilt | SGD 30.00 |
| Subtotal | SGD 50.00 |
| Welcome 10% discount | -SGD 5.00 |
| GST (9%) on SGD 45.00 | SGD 4.05 |
| Total | SGD 49.05 |
Siti ticks the checkbox and pays. When she collects, she signs on the Handover Confirmation and taps Confirm Handover.
What staff and customers see
One customer's visit, start to finish
This video follows one customer from registering on the display to signing when they collect.
At checkout
When staff go to payment, the display switches to Order Review by itself. The customer sees each item, its price and the total, and any checkbox or signature box you turned on.
When the customer pays by PayNow or DuitNow, the display also shows the QR for them to scan, see Collecting Payment at Checkout. When the order is done, the display goes back to the Idle Display.
When a customer registers themselves
The customer fills in the form and taps Save Contact. The display shows "Contact saved", and the customer appears in the cart on the POS.
At handover
Between orders
The display rotates your Idle Display pictures, or shows your shop name.
Managing it later
- Changing a screen: edit it under Paired Devices and click Publish. Displays already paired pick up the change, with no need to pair again.
- Re-pairing: after a reset, a new tablet or a sign-out, tap the Customer screen icon on the main POS, tap Re-pair Device, and enter the new code from the display.
- Unpairing: on the display, tap the menu icon at the top left (or swipe in from the left edge), then tap Sign Out. The display is no longer paired until you pair it again.
- Moving it to another shop: a display works with the one main POS it is paired with. Sign it out, then pair it with that shop's main POS.
FAQs
Do I need a customer-facing display to use the POS?
No. The POS works fully without one. It is worth adding when customers often question prices, when you want customers to type their own details, or when you need a signature.
Why did the display go back to my posters on its own?
Each screen times out if nothing happens: Order Review and the customer form after 3 minutes, Handover Confirmation after 5 minutes and the payment QR after 10 minutes. Tap the Customer screen icon on the POS to show the screen again.
I changed my terms. Will the display show the new checkboxes?
Yes. The checkboxes come from ⚙️ Settings › Policies, so changing them there updates the display, the POS, the Console and the staff app together. Orders already saved keep the checkboxes the customer ticked at the time.
Does the customer's signature print on the receipt?
The signature is saved with the order. Whether it prints depends on your receipt template, which is set up in After Payment: Receipts, Labels and Auto-Print.
Does a customer who registers on the display become a normal contact?
Yes. They are saved to your contacts like any customer staff add, using the same form and required details, and they appear in the cart straight away.
What's Next
Your counter now has a screen that shows customers their order, takes their details and signature, and promotes your shop between orders. Next, pair a staff phone with the same POS, so staff can take photos of items and run Send Out and Receive away from the counter, in Pairing a Phone with Your POS for Photos, Send Out and Receive.
No staff phone at the counter? Skip to Getting Around Your POS Screen and show your staff the screen they use every day.