Your POS app is the set of screens your counter staff use to take and find orders. To create one, click ⚙️ Settings → Point of Sale, click + Add New App, pick Service POS, give it a name and click Create App. EasyBiz sets up the Checkout and Orders pages and the main features for you. You then fine-tune it in the POS App editor and click Publish to send the changes to your counters.

Before You Start

Here's what we're building

Here's what the finished POS looks like at the counter before you start setting it up.

The finished POS at the counter: the Checkout page with service items on the left, an order in the cart on the right, and the Checkout, Orders, Collection and Send Out / Receive tabs along the bottom

Creating Your POS App

Creating Your POS App

  1. Click ⚙️ Settings at the top right.

  2. Under Sales channels, click Point of Sale.

Under the Sales channels section, click Point of Sale.

  1. In the list of POS apps at the top left, click + Add New App.

In the list of POS apps at the top left, click + Add New App

  1. Choose a template. Pick Service POS for laundry, bag repair, tailoring and other service shops.

Select Service POS, this is the template for all service businesses (laundry, bag repair, tailoring, and so on)

Template What you get
Service POS A Checkout page and an Orders page, with Payment, Order Confirmation, Time Clock and Daily Sales already set up
Blank App No pages, and every feature you can turn off starts off. Use it only if you want to build every screen yourself

  1. In App Name, give your app a name, something simple like Main Counter or your branch name (for example CleanFast Tampines).

  2. Click Create App.

Give your app a name, then click Create App

That's it. EasyBiz builds your POS app and shows it on the Point of Sale page, with a preview of its screens.

The Rename window with the App Name and the Save button

One app for several shops

Each time you sign in a device, you choose its shop and its POS app separately. So all your shops can share one app, and one Publish updates every counter that uses it. Make a second app only when a shop needs different screens. For example, a drop-off point that never sends orders to the factory doesn't need a Send Out / Receive page.

CleanFast Laundry, for instance, uses one Service POS app called CleanFast Counter for its Tampines and Jurong shops, with Checkout, Orders, Collection and Send Out / Receive tabs. When the owner publishes a change, both counters get it.

How Your POS App Is Structured

Before configuring anything, it helps to understand how the pieces fit together.

Everything is set up in one place: the POS App editor. On the Point of Sale page, choose your app and click Edit. The editor shows your settings on the left and a live preview of the POS on the right, including changes you haven't published yet.

On the Point of Sale page, choose your app and click Edit.

The editor's first screen lists four groups: Pages, Selling, Shift & cash and Paired Devices. A yellow dot beside a row means it has changes you haven't published yet. To come back to this screen, click the app's name at the top left.

The POS App editor's first screen, with Pages, Selling, Shift & cash and Paired Devices on the left, and the Checkout preview on the right

Pages

Each page is one tab in the bar at the bottom of the POS. A new Service POS has two:

  • Checkout → where staff add items and take payment (catalog on the left, cart on the right)

  • Orders → where staff look up and manage orders (order list on the left, order detail on the right)

Drag the rows under Pages to change the order of the tabs. A tab always shows the page's name, such as Checkout or Orders.

To add a page, click Add new page beside Pages, then click Add beside the page you want. The page opens so you can set it up, and its tab goes at the end. A POS can have these pages:

Page What staff use it for
Checkout Take new orders and collect payment. See Setting Up the Checkout Page
Orders Find an order by number, name or phone and see its items, payments and progress. See Setting Up the Orders Page
Collection See the orders customers still have to collect, earliest first, with a calendar of what's due each day. See Collection below
Send Out / Receive Record orders leaving the shop for your factory or workshop, and coming back. See Sending Orders to Your Factory and Back
Inventory Check stock and record stock in and out. See Tracking Stock at the POS
WhatsApp Chat Pro Read and reply to customer WhatsApp messages. See WhatsApp Chat and Broadcasts on Your POS
WhatsApp Broadcasts Pro See the WhatsApp messages you send to many customers at once, and how each one went. See WhatsApp Chat and Broadcasts on Your POS

A POS can have each page once. Pages you already have show Already added.

Pages marked Pro need Professional POS. If your account is on Standard POS, clicking Add opens a window such as "WhatsApp Chat needs Professional POS", which shows how much more you would pay each month. Your POS plan covers your whole account, so upgrading moves all your shops to Professional, not only one counter.

To take a page off the POS, click the page under Pages, click Remove page, then Remove. It comes off the POS's tabs when you publish.

For example:

Business Pages Why
Laundry Checkout, Orders, Collection, Send Out / Receive Clothes go to the factory and come back, and customers collect them on the date on their receipt
Bag repair Checkout, Orders, Send Out / Receive Bags go to the workshop for repair and come back for collection
Home cleaning Checkout, Orders, WhatsApp Chat Pro Most jobs are booked over WhatsApp, so staff reply from the counter

Parts of a page

Click a page under Pages to see its parts, then click a part to open its settings:

  • Checkout → Catalog, Contact, Cart and Order Confirmation (the screen staff see once an order is made)

  • Orders → Order List and Order Detail

  • Collection → Order List and Order Detail. Its Order Detail is the Orders page's, so you set it up once.

The POS App editor with Checkout open: its four parts, Catalog, Contact, Cart and Order Confirmation, on the left, and the Checkout preview on the right

Selling and Shift & cash

These are the POS's features. Staff use them across the POS, not on one tab. The list is fixed:

  • Selling → Payment, Store Credit and Membership, which staff use while they make a sale

  • Shift & cash → Time Clock, Cash Drawer and Daily Sales, which staff use to start and end their day

Payment is always on. The others show On or Off beside their name. Click one and use its Enabled switch to turn it on or off.

Paired Devices

Paired Devices sets up what a second screen shows, such as a tablet facing your customer: Idle Display, Order Review and Handover Confirmation. See Connecting a Customer-Facing Display. To use a staff phone for photos, Send Out and Receive, see Pairing a Phone for Photos, Send Out and Receive.

What Gets Created Automatically

When you create a Service POS app, EasyBiz sets up two pages and turns on the features most shops need. You don't need to build any of this from scratch.

Part or feature Where to find it What it does Ready to use?
Catalog Checkout page Your service items, which staff tap to add to an order ✅ Works straight away
Contact Checkout page Whether staff add a customer to each order ✅ Works straight away
Cart Checkout page The cart, totals and Charge button ⚙️ A few settings to check
Order Confirmation Checkout page The screen shown after an order is made ⚙️ Add your receipt and label actions
Order List Orders page The order list and its tabs ✅ Works straight away
Order Detail Orders page The full order view when staff open an order ⚙️ A few settings to check
Payment Selling, always on All your payment methods (cash, card, etc.) ⚙️ Turn on the methods you accept
Store Credit Selling, off Sell store credit top-ups to the selected customer ⚙️ Turn it on if you sell store credit
Membership Selling, off Sell or renew a membership for the selected customer ⚙️ Turn it on if you sell memberships
Time Clock Shift & cash, on Staff clock in and out for their shifts ✅ Optional, works as it is
Cash Drawer Shift & cash, off Tracks all cash in and out each day ⚙️ Turn it on and set your starting cash
Daily Sales Shift & cash, on Your end-of-day sales summary and Close of Day ⚙️ Add your Close of Day steps

Configuring Your POS App

Open the POS App editor (Settings → Point of Sale → your app → Edit). For a page's settings, click the page under Pages, then the part you want. For a feature, click it under Selling or Shift & cash. The preview on the right shows the screen you are changing.

Each part below is a quick summary of what it does and where it is. Every page and feature also has its own article with all its settings, linked at the end of each part, so you can jump straight to the one you need.

Your changes are not live on the counter until you publish them. When you are done:

  1. Click Publish at the top right.

  2. Review your changes opens and lists everything you changed. Click Discard beside a change you don't want to keep.

  3. Click Publish in the window. You will see "Published. Your counters have the changes."

The Review your changes window, with a Discard button beside each change and the Publish button

Devices already signed in with this app get the changes without signing in again. If you try to leave the editor with changes you haven't published, it asks "Leave without publishing?" and tells you how many changes will be lost.

Catalog

Shows your service items on the Checkout page. Click Checkout under Pages, then Catalog.

  • Business units shown in POS → turn on the business units staff sell from at this counter, and drag them into the order staff see. At least one stays on.

  • View Mode → Grid (image tiles, good for visual browsing) or List (scrollable list, good for long price lists).

  • Quick index → the A–Z letter bar for jumping to items.

  • Item choices → what staff see when they tap an item with choices, such as a garment with several service types: a Pop-up beside the item, or the Full panel.

  • Pop-up limit → items with more choices than this open the full panel instead of the pop-up.

For every Catalog, Contact and Cart setting, with examples, see Setting Up the Checkout Page.

Contact

Whether staff add the customer to each order, and how the customer shows in the cart. Click Checkout under Pages, then Contact.

  • Contact on orders → whether staff must link a customer to the order. A new POS uses Optional.
Option What happens
None No customer field shown. Orders are created without a customer.
Optional A customer search bar appears. Staff can search or skip; the Charge button is always available.
Mandatory A customer search bar appears. Staff must pick or add a customer before they can charge.
  • Contact card → what shows under the customer's name in the cart. System Default shows their email and the note your staff keep about them. To show other details, pick a card you made in Settings › Cards.

The form staff fill in for a new customer isn't in the POS app. See Your new-customer form below. For every Contact setting, see Setting Up the Checkout Page.

Cart

The order summary and Charge button. Click Checkout under Pages, then Cart.

  • Cart item card → how each item looks in the cart. Keep System Default, or pick a card you made in Settings › Cards. Click Edit card or Manage cards to change one.
Switch What it does
Order note Free-text note field on the order
Promo code A field for a coupon code
Discounts The − button for adding discounts
Surcharges The + button for adding surcharges
Quantity totals by unit Shows the total quantity for each unit (e.g. pcs, kg) in the cart
Loyalty points redemption Lets customers use loyalty points as a discount
Empty cart checkout Lets staff go to payment with an empty cart (e.g. for deposits)
Pay later Creates the order as unpaid, to collect payment later

The cart is a fixed width, so there is no width to set. For what each switch shows staff, see Setting Up the Checkout Page.

Order Confirmation

The screen shown right after an order is placed: a green checkmark, the order number and total, and action buttons. Click Checkout under Pages, then Order Confirmation.

The screen shown right after an order is placed, with a green checkmark, the order number and total, and action buttons.

  • Confirmation Actions → the buttons shown after an order. Click Add action to add them, and drag them into order. You can add:
Action What it does
Print Receipt Prints the order receipt. Choose which receipt to print.
Print Labels Prints item labels for the order. Choose which label to print.
Email Sends an email to the customer. Choose which email to send.

Next to the receipt or label you choose, there is a number setting: Off, 1, 2 or 3. This controls automatic printing: how many copies print the moment the confirmation screen appears, without staff tapping anything.

For labels, emails and auto-print in full, see After Payment: Receipts, Labels and Auto-Print.

Order List

The order list on the Orders page. Click Orders under Pages, then Order List.

  • Search all sales channels → off by default, so staff see this shop's orders. Turn it on to let staff search orders from all your shops.

  • Order tabs → the shortcuts above the order list. A new Orders page has All and Unpaid, and always keeps at least one tab. Click Add tab, type a Tab name and choose which orders it shows, by Order status, Payment status, Pipeline step, Return type (Store pickup or Home delivery) or Sales channel. For example, a "Delivery" tab shows only orders you deliver to customers.

  • Order card → how each order looks in the list. Keep System Default, or pick a card you made in Settings › Cards.

For order tabs and order cards in full, see Setting Up the Orders Page.

Order Detail

The full order view when staff open an order. Click Orders under Pages, then Order Detail. The Collection page uses the same settings.

  • Quick Actions → shortcut buttons at the top of every order. Click Add action to add one.

  • Sections → the parts staff see when they open an order. Turn a section on or off with its switch. Some sections can sit in the Left column (the wide one) or the Right column. Out of the box the order shows Line Items, Order Events and Print on the left, and Payment, Notes, Contact and History on the right. Turn on Completion & Handover so staff can mark items as collected, and Jobs if you offer pickup or delivery. For every section and quick action, see Setting Up the Orders Page.

Collection

A page for handing orders back to customers. To add it, click Add new page beside Pages, click Add beside Collection, then publish.

On the POS, the Collection page lists the orders you still have to hand back, due from 7 days ago to 7 days ahead, earliest first. Cancelled orders and orders already handed over don't show. It includes this shop's orders, and orders from your other shops that customers collect here. When no order is open, a calendar beside the list shows how many orders are due each day, such as 3 due. Staff tap a date to see that day's orders. Search finds any order still to hand over, whatever its date.

The Collection page on the POS: the orders still to hand back on the left, earliest first, and a calendar on the right showing how many are due each day

Click Collection under Pages to set it up:

  • Order List → the same settings as the Orders page's list. A new Collection page has no tabs, so staff see every order due. To split them, add tabs, for example a "Pickup" tab with Return type set to Store pickup and a "Delivery" tab set to Home delivery. A tab and a tapped date narrow the list together.

  • Order Detail → shows Same as Orders page. When staff open an order here, they see the same order view as on the Orders page, so you set it up once, there. If your POS has no Orders page, it shows Add an Orders page to change this.

An order is due on its collection or delivery date, which staff set when they take the order. See Setting Collection Dates for Store Pickup.

Payment

Turn on the payment methods your shop accepts. Click Payment under Selling.

The editor with Payment open on the left and the payment screen staff see after Charge in the preview on the right

The methods available here come from your custom payment methods (⚙️ Settings → Custom Payment Methods) and from any payment provider you have connected under Settings → Integrations. This Payment feature decides which methods actually show at the counter, and the order they appear in. To configure it, see Setting Up Payment Methods at the POS.

  • Enable Partial Payment → lets staff collect less than the full amount (e.g. split payments or deposits).

  • Payment methods → turn on the methods you accept:

Group Methods available at POS
In-House Cash, Store Credit
Third Party (Stripe or HitPay, once connected) PayNow, GrabPay and other in-person methods your provider offers
Custom Methods Any methods you have added under Custom Payment Methods
  • Enable Back-Date Payment → lets staff record a payment with an earlier date.

Drag the groups, and the methods inside them, to change their order. Put your most-used method at the top.

Cash Drawer

Tracks all cash in and out each day. Cash Drawer is off on a new POS app: click it under Shift & cash and turn on Enabled. Then set the Default starting cash for each market (e.g. $100). To give one shop a different amount, open Set different amounts for shops. If you leave it at $0, staff type the amount in each time they start the drawer.

For full setup instructions and how the Cash Drawer works on your POS device, see Tracking Cash in the Drawer.

Daily Sales

Powers your end-of-day report and Close of Day. Click Daily Sales under Shift & cash:

  1. Under Close of Day Flow, click Add Step to add the steps staff go through when they close the day, such as counting cash.

  2. Choose the Close of Day Receipt Template the POS prints when the day is closed.

  3. Click Publish. The first Publish saves the steps, so there is nothing to set up anywhere else.

For how staff close the day at the counter, see Closing the Day at the POS. For the Close of Day report itself, see Setting Up the Close of Day Report Template.

Time Clock

Lets your staff clock in and out for their shifts. Click Time Clock under Shift & cash. By default it's optional: change Clock-in Mode to Required if you want staff to clock in before they can use the POS.

Lets your staff clock in and out for their shifts. By default it's optional. Change Clock-in Mode to Required if you want staff to clock in before they can access the POS.

For full setup instructions and how the Time Clock works on your POS device, see Clocking In and Out. To give each staff member a clock-in PIN, see Adding Counter Staff and Their Clock-In PINs.

Store Credit and Membership

Turn these on if you sell store credit top-ups or memberships at the counter: click Store Credit or Membership under Selling and turn on Enabled. Staff then see Store Credit and Membership buttons beside the customer they select in the cart.

  • Store Credit sells the top-up packages marked Sell at the POS in ⚙️ Settings › Store Credit. Turn on Allow Custom Amount Entry to let staff top up any amount too.

  • Membership sells and renews the plans marked Sell at the POS in ⚙️ Settings › Membership.

See Selling Store Credit and Memberships at Checkout.

Your new-customer form

The form staff fill in when they add a new customer isn't in the POS app any more. You set it once for your whole business, and the Console, every POS and the staff app use it. Go to ⚙️ Settings → Records → Contacts.

  • Contact form → the fields on the form and their order. It starts with Name, Phone, Email and Private Note. Click Add form field to add another, such as a birthday. Turn on Required for a field staff must fill in. Name is always required.

  • Who can find a new contact → whether a customer added at one shop can be found at your other shops:

Option What it means
All your shops A customer added at any shop can be found at every shop
Only the shop that added them Each shop finds only the customers it added itself. For example, franchise outlets often keep their own customers

For every field and switch on this form, see Choosing What Customer Details Staff Collect.

FAQs

Which template should I pick?

Pick Service POS. It's the template for all service businesses (laundry, bag repair, tailoring, etc.). EasyBiz sets up the Checkout and Orders pages and the main features for you.

Do I need one POS app for each shop?

No. Each device picks its shop and its POS app when it signs in, so all your shops can share one app. Make a second app only when a shop needs different screens.

Does the app name I enter appear on customer receipts?

No. The app name is only for your own reference, so you can tell your apps apart if you run more than one counter. It doesn't print on receipts.

Do I need to configure every part before taking my first order?

No. At minimum, turn on your payment methods and choose your receipt in Order Confirmation. Catalog, Contact, Cart, Order List and Order Detail all work out of the box, and you can fine-tune them later.

I can't find Features or the Contact form in the editor. Where did they go?

The features are now in two groups on the editor's first screen: Selling (Payment, Store Credit, Membership) and Shift & cash (Time Clock, Cash Drawer, Daily Sales). Order Confirmation is part of the Checkout page. The new-customer form is in ⚙️ Settings › Records › Contacts. Contact on the Checkout page decides whether staff add a customer to each order.

Can I rename a tab on the POS?

No. Each tab shows its page's name, such as Checkout or Orders. You can change the order of the tabs by dragging the pages under Pages.

Why can't I add a second Orders page?

A POS can have each page once. Pages you already have show Already added in the Add new page list. To show staff different groups of orders, add tabs in Order List. For orders customers still have to collect, add the Collection page.

Will adding WhatsApp Chat raise my bill?

Yes, if your account is on Standard POS. WhatsApp Chat and WhatsApp Broadcasts need Professional POS, and the upgrade window shows the extra monthly cost before you confirm. The upgrade applies to all your shops.

What happens if I remove a page and add it back later?

The page you add back starts with the standard settings, so set it up again. Removing a page doesn't change any orders.

Why don't I see Stripe or HitPay methods in Payment?

They only appear after connecting the integration in Settings → Integrations. In-House and Custom payment methods are always available.

I changed a setting but the POS still looks the same. Why?

Changes in the POS App editor reach the counter only after you click Publish and then Publish again in Review your changes. Staff don't need to sign in again.

Why is my Catalog empty on the POS?

The catalog only shows items if your business unit has a price list or product catalog, and only for the business units turned on in Business units shown in POS. See Choosing What You Sell and Your Prices.

What's Next

Your POS app is created and you know your way around the editor. Next, choose what staff sell and what the cart shows in Setting Up the Checkout Page.