14 guides · 2 topics
AI Agents
AI agents that work for your shop. The Design Agent builds your website, landing pages and pictures, and the Customer Service Agent drafts replies to your WhatsApp customers for your team to send.
Topics in AI Agents
Design Agent
5 articlesBuild your website and landing pages, create logos, photos and posters, and publish your site on your own domain.
Getting Started with the Design Agent
Want a proper website for your shop without paying a designer or learning a website builder? The Design Agent writes and designs it for you from a short description of your business.
Read articleCreating Landing Pages for Promotions and Ads
Running a Facebook ad but sending people to your home page, where they can't find the offer? A landing page shows them only that offer, with one button to WhatsApp you or book.
Read articleCreating Logos, Photos and Posters
Paying a designer every time you need a new poster or logo? Describe what you want to the Design Agent, and it draws it for your shop in a few minutes.
Read articleCreating and Editing Your Website
Create your website by describing your business or pasting your current website's address, then change words, pictures and buttons, and link Book now to your Online Store.
Read articlePublishing Your Website and Linking Your Own Domain
Your new website is ready, but customers still can’t find it? Publish it on a free address in a few clicks, then link your own domain so it opens at www.yourshop.com.
Read article
Customer Service Agent
9 articlesThe Customer Service Agent drafts replies to your WhatsApp customers from your prices, opening hours and shop policies, and your team checks and sends each one. Learn how to switch it on, teach it your policies and use its drafts in your inbox. It is free during the beta.
Introduction to Customer Service Agent
Does your team keep typing the same answers about prices, shop policies and customer orders? The Customer Service Agent drafts replies for your staff to check and send, free during the beta.
Read articleGet Started with Customer Service Agent
Want help answering customer enquiries without handing over the send button? Switch on suggested replies so your staff can check each draft before sending it.
Read articlePrepare Your Business Knowledge
Tired of answering the same questions about garment care and collection? Give your agent clear shop policies so it can help customers with consistent information.
Read articleCustomise Your Agent’s Replies
Make your agent’s replies feel more like your business with custom tone, length, language and writing guidance.
Read articleChoose When Staff Should Handle a Conversation
A customer asks for a refund or reports a damaged item. Keep sensitive enquiries with your staff while your agent helps with everyday questions.
Read articleTest Your Agent Before Using It
Want to know what your agent will say when a customer asks about cleaning prices or collection times? Try a conversation first, then improve the answers that need work.
Read articleUse Suggested Replies in Your Inbox
Answering the same customer questions while serving someone at the counter? Suggested replies give your staff a starting point, while keeping them responsible for what they send.
Read articleManage Knowledge Learned from Conversations
Your staff keep explaining the same shop policies to customers. Turn those repeated answers into useful knowledge, and correct anything the agent should not repeat.
Read articleTroubleshoot Missing or Incorrect Replies
Your customer has asked a question, but the suggested reply is missing or does not sound right. Use these checks to find what needs attention.
Read article