Topic inAI Agents
Customer Service Agent
9 articles
The Customer Service Agent drafts replies to your WhatsApp customers from your prices, opening hours and shop policies, and your team checks and sends each one. Learn how to switch it on, teach it your policies and use its drafts in your inbox. It is free during the beta.
Topics in AI Agents
Introduction to Customer Service Agent
Does your team keep typing the same answers about prices, shop policies and customer orders? The Customer Service Agent drafts replies for your staff to check and send, free during the beta.
Read articleGet Started with Customer Service Agent
Want help answering customer enquiries without handing over the send button? Switch on suggested replies so your staff can check each draft before sending it.
Read articlePrepare Your Business Knowledge
Tired of answering the same questions about garment care and collection? Give your agent clear shop policies so it can help customers with consistent information.
Read articleCustomise Your Agent’s Replies
Make your agent’s replies feel more like your business with custom tone, length, language and writing guidance.
Read articleChoose When Staff Should Handle a Conversation
A customer asks for a refund or reports a damaged item. Keep sensitive enquiries with your staff while your agent helps with everyday questions.
Read articleTest Your Agent Before Using It
Want to know what your agent will say when a customer asks about cleaning prices or collection times? Try a conversation first, then improve the answers that need work.
Read articleUse Suggested Replies in Your Inbox
Answering the same customer questions while serving someone at the counter? Suggested replies give your staff a starting point, while keeping them responsible for what they send.
Read articleManage Knowledge Learned from Conversations
Your staff keep explaining the same shop policies to customers. Turn those repeated answers into useful knowledge, and correct anything the agent should not repeat.
Read articleTroubleshoot Missing or Incorrect Replies
Your customer has asked a question, but the suggested reply is missing or does not sound right. Use these checks to find what needs attention.
Read article
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