The Building Blocks
EasyBiz organizes your business in layers, and each expansion scenario adds different ones.
| Block | What it represents | Example |
|---|---|---|
| Market | A country you operate in. Sets currency, locale, dial code, and numbering. | Singapore, Malaysia |
| Location | A city inside a market. Sets the map center and coverage radius. | Kuala Lumpur, Johor Bahru |
| Company | Your legal entity — the name, registration number, and tax details printed on receipts and invoices. | Sunny Wash Pte Ltd |
| Business Unit | One line of business and how it operates: catalog, workflow, documents. | Laundry and Garment Care, Bag Repair |
| Sales Channel | A specific place customers order — a POS shop, an online store, an app. | Outlet 2 POS |
| Custom Zones & Service Areas | The map areas a business unit covers, with per-area rules. | East side delivery zone |
Each company belongs to one market. Each sales channel is assigned to a company, and its receipts follow that company’s details. See Introduction to Company and Introduction to Markets & Locations .
Scenario 1: A New Outlet in the Same City
This is the simplest case. You do not need a new market, location, or company — just a new sales channel.
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Create one POS shop per outlet so orders, receipts, staff access, and reports stay separated. See Setting Up a New POS Shop .
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Pick the country and city carefully when creating the shop — they cannot be changed afterwards.
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Reuse your existing business units if the new outlet offers the same services.
Scenario 2: A Second Brand
A new brand name does not automatically mean a new company. The deciding question is: which legal entity runs it?
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Same legal entity — your brands are sales channels under the one company. One company can run multiple shops, stores, and service lines.
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A different legal entity — add a new company under Settings, with its own legal name, registration number, tax settings, and branding. See Creating and Configuring a Company . Then assign the brand’s sales channels to that company. From that point, new orders from those channels print the new company’s details on receipts; past orders keep the details they were created with.
If the new brand is a different type of service (say, adding home cleaning next to laundry), it may also need its own business unit with its own catalog and workflow. See Introduction to Business Units .
Scenario 3: A New City in the Same Country
You do not need a new market for a new city — add a location under your existing market instead.
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Add the city as a location, then set its map pin and coverage radius. See Setting Up a Location .
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Set up coverage for online bookings: create Custom Zones for the areas you serve (draw on the map or use postal codes), then assign them to the business unit in Service Areas . Adding the city alone does not enable booking — zones do.
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Decide whether to reuse your business unit. If the new city follows the same services and workflow, reuse the existing business unit and just add its sales channels. If it needs different services, pricing, or workflow, set up a separate business unit for it.
Scenario 4: A New Country
A new country is the biggest step, because currency and tax change.
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Add a market for the country. The country preset fills in the currency, dial code, locale, and numbering, and these are locked once created — so only add countries you actually operate in. See Setting Up a Market .
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Set up your markets before creating the company, because every company is bound to one market at creation. Then create the company for the legal entity that runs that country.
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Add a location for each city you serve there, then create the sales channels and coverage zones as in the scenarios above.
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If you use chat with customers, you can add a local phone number for each market and filter the chat inbox by business phone number, so each country’s chats stay separated.
Merging Accounts or Moving a Brand Between Accounts
Combining two EasyBiz accounts, or moving a brand from one account to another, is not something you can do from Settings — orders, payments, and invoices are tied to the account and entity they were created under. If you are consolidating businesses, contact the team first; often the right answer is adding a company inside one existing account.
What About Cost?
Some expansion steps, such as additional markets or additional customer-facing channels, can affect your subscription. Fees are not listed here — send your expansion plan to the team through the Help panel and they will confirm the subscription impact before you commit.
Still Stuck?
Open the Help panel in your console and describe your expansion plan — which country, city, brand, and legal entity. The team can confirm the right structure before you start creating anything.