Diagnostic-led service
An operating system for repair and workshop businesses
Quote, repair, and return — without losing a single ticket. EasyBiz handles the trail from drop-off to handover, with photo evidence at every stage.
Why operators switch
Why workshops outgrow paper job sheets
Most repair shops run on whiteboards, sticky notes, and shared WhatsApp groups. That works for small volume — but breaks down as the business grows.
Lost tickets and missed handovers
Without a digital trail, repair items get misplaced between intake, technician, and customer pickup. Disputes follow.
Repetitive customer status calls
Every 'is it ready?' WhatsApp message takes a staff member off the bench. Multiply by dozens of tickets a week.
Quotes that drift before approval
Verbal quotes become disputes when the actual work uncovers more issues. Without a logged photo-and-quote trail, the operator absorbs the cost.
Counter intake
Diagnostic notes and photos per ticket
Capture the issue, photograph the item, and quote the work — all before the customer leaves the counter. Every ticket starts with a clean record.
- Per-ticket diagnostic notes and photos
- Customer profile linked to every ticket
- Quote drafting with line-item breakdown
- Receipt and WhatsApp acknowledgment in one tap
Workshop pipeline
Multi-stage job pipelines
Move tickets through diagnosis, repair, QC, and ready-for-pickup. Each stage has its own checklist and accountable owner.
- Customizable stages per service line
- Per-stage technician assignment
- Time tracking and parts logging
- QC handoff and approvals before customer pickup
Customer updates
WhatsApp updates with template messages
Stage transitions trigger pre-approved WhatsApp templates. The customer hears from you when status changes, not when they ask.
- Approved WhatsApp utility templates per stage
- Photo attachments for in-progress repairs
- Automated ready-for-pickup notifications
- Inbox tied to the ticket and customer profile
How it works
How a repair ticket moves through EasyBiz
From the counter intake to the customer collecting their item, every stage is logged, photographed, and visible.
- Step 01
Intake & quote
Photograph the item, log the issue, and draft the quote. Customer gets a digital acknowledgment via WhatsApp.
- Step 02
Diagnosis
Technician reviews the item, updates the diagnosis, and adjusts the quote if needed. Customer is notified of any changes.
- Step 03
Repair & QC
Work is logged stage-by-stage with photos. QC checks happen before the ticket is marked ready.
- Step 04
Pickup & invoice
Customer is notified when ready. Invoice and payment happen at handover; the ticket closes cleanly.
What your shop will use
The products that come together for this solution.
Start with the counter. Add online ordering, delivery, and marketing when you're ready.
Pricing
A typical workshop stack at SGD 99/location/mo + seats
Storefront POS for the counter; Production & Operations for the workshop pipeline; CRM for customer conversations and follow-up. Add Scheduling & Dispatch if you offer pickup or on-site service.
FAQ
Common questions from Repair & Workshops operators
We do mixed work — repair, alterations, watch service. Does this still fit?
Yes. EasyBiz lets you define separate service lines, each with its own production stages, pricing, and templates. One platform, multiple repair categories.
Can customers track their ticket online?
Yes. Each ticket gets a customer-facing status link sent via WhatsApp. They can check progress without messaging your staff.
How do we handle parts inventory?
Parts can be tracked per ticket via service options and add-ons. Inventory tracking in stages means parts are consumed when the work happens, not when the ticket is created.
What about deposits or progress payments?
Storefront POS handles deposits at intake; the balance is collected at pickup. Both flows are logged against the same ticket.
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