Turn past customers into repeat customers
EasyBiz Marketing helps you stay in touch with customers, choose who to contact, send WhatsApp broadcasts, and reward repeat visits with loyalty, store credit, and member perks. It is made for owners who want more repeat business without managing many separate tools.
A simple way to bring customers back
How EasyBiz helps customers return
Start with the customers you already know. Pick the right group, prepare a WhatsApp broadcast, add a reason to come back, and see what happened after it goes out.
- 01
Customer buys
Customer records and order history give your team a better picture of who has bought from you before.
- 02
Choose who to contact
Build a customer audience from real customer and order activity, instead of exporting lists by hand.
- 03
Send the message
Send or schedule a WhatsApp broadcast using an approved marketing template.
- 04
Encourage another visit
Use loyalty points, store credit, and membership perks to give regular customers a reason to keep coming back.
Customer audience
Choose the right customers to contact
Marketing works best when the right customers receive the right message. EasyBiz helps you build an audience from customer history, preview the list, and remove anyone who should not receive the campaign.
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Choose customers using their buying and order activity.
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See the customer list before the campaign goes out.
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Keep a campaign small by setting a maximum number of customers.
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Remove customers from the list when needed.
WhatsApp broadcasts
Send a clear campaign when you are ready
Once the audience is ready, your team can prepare a WhatsApp broadcast, review the message, check the send details, and either send now or schedule it for later.
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Create a broadcast using a connected WhatsApp account and an approved marketing template.
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Check what customers will receive before sending.
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Send the campaign now, or choose a later time.
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Pause, resume, stop, reschedule, or retry where supported by the campaign status.
Why EasyBiz
What makes Marketing different.
Built from your customer history
Use real customer and order activity to decide who should receive a message.
Messages go out through WhatsApp today
WhatsApp is the current live broadcast channel, so your team can reach customers where they already reply.
Rewards stay connected to the customer
Loyalty points, store credit, and membership perks stay linked to customer records and checkout workflows.
Customer retention
Give regular customers a reason to return
Repeat customers matter. EasyBiz lets you set up points and rewards so customers can earn from spending and redeem benefits when they come back.
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Set how customers earn points from spending.
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Create rewards such as dollar discounts, percentage discounts, or free items.
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Choose whether points expire.
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Loyalty information stays linked to the customer where configured.
Store credit and memberships
Support simple perks for loyal customers
Some businesses use stored value, top-up bonuses, or member perks to encourage repeat visits. EasyBiz keeps these benefits connected to the same customer record.
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Manage customer credit settings and top-up packages.
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Create packages that can include bonus credit or a first top-up bonus.
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Create membership plans with simple benefits such as direct discount or cash back.
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Keep loyalty, credit, and membership perks tied to the customer.
Campaign delivery
Check if your campaign was sent
Owners should not have to guess whether a campaign went out. EasyBiz shows the campaign status and delivery progress in one place, so the team can see whether messages are still preparing, sending, completed, or need attention.
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Check the audience, template, WhatsApp limit, delivery time, and estimated cost before launch.
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See whether the campaign is ready, scheduled, sending, paused, completed, or failed.
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See customer-level delivery status when you need to check a specific recipient.
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Retry failed recipients where available.
Better together
Composes with the rest of EasyBiz .
Buy this product standalone, or pair it with these to unlock more of the platform.
FAQ
Common questions about Marketing
Who is Marketing for?
Marketing is for service and retail businesses that want more repeat customers. It helps you choose customers to contact, send campaigns, and reward repeat visits with loyalty, store credit, and member perks.
Is Marketing only WhatsApp?
Marketing is not only about WhatsApp. Today, WhatsApp is the live broadcast channel, while the wider Marketing product also includes customer audiences, loyalty points, store credit, and membership perks.
Can I choose which customers receive a campaign?
Yes. You can build an audience from customer and order activity, preview the list, and remove customers before sending.
Can I reward repeat customers?
Yes. EasyBiz supports loyalty points, rewards, store credit, top-up bonuses, and membership perks where configured.
How are marketing contacts counted?
Marketing is priced by the contacts you target through Marketing tools. Stored customer records, POS customers, and one-to-one service conversations do not count unless they are targeted through Marketing.
Do I need a Marketing seat for my staff?
No. Marketing has no product seat. Admin and core users can manage campaigns, audiences, loyalty, and customer benefit settings. Billing scales by targeted marketing contacts.
What is the difference between CRM and Marketing?
CRM is for one-to-one customer conversations, customer records, enquiries, and deals. Marketing is for reaching groups of customers and bringing them back with campaigns and rewards.
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