A workflow stage is only useful if it tells staff what to do. This release fills the stages with real actions, and gives customer conversations a shared home.
Actions Inside Each Stage
Scan a QR code, edit line items, capture a note — the actions a stage requires are configured once and appear for whoever is doing the work.
One Inbox for the Team
Customer conversations arrive in a shared inbox with an unread badge, so messages are not sitting on one person’s phone.
Close What Is Finished
Conversations can be closed when they are done, which keeps the inbox showing what still needs attention.