Customer conversations do not wait until someone is at a desk. Your team can now handle WhatsApp from the mobile app, with the message types customers actually send.
Every Message Type
Images, videos, voice notes, documents, contacts and locations all display properly, so a photo of a stain is something your team can actually see.
Reply and React
Replying to a specific message and reacting to one both work the way customers expect from WhatsApp, which keeps long threads readable.
Mark Up a Photo
An image editor lets your team annotate a photo before sending it back — useful for pointing at the exact spot you are asking about.