Major release September 19, 2025

Capacity, Workload and Service ETAs

Set how much work each period can take, see the workload building up, and give customers an ETA based on what you can actually do.

What's in this update

Taking on more than you can deliver is the most expensive mistake a service business makes. Capacity makes the limit visible before you cross it.

Set Your Capacity

Define how much work each period can absorb, per team and per service, so the limit is a number rather than a feeling.

A workload view and a pipeline board show what is committed against what you can do, which is where you spot next Tuesday going wrong.

Service ETAs are calculated against real capacity, so the date you give a customer is one you can hit.

We'll send you a short, plain-language email whenever there's a useful update — no sales pitches, no daily noise.