Pipelines only take effect once a business unit uses them. In the current console this is done in the Business Units settings, where each business unit is assigned its pre-production, production, and completion & handover pipelines — with separate choices for online orders and POS / shop orders.
Assigning Pipelines to a Business Unit
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Click the Settings (gear icon) in the top navigation.
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Scroll to the Administration section and click Business Units .
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If you have more than one business unit, select the one you want at the top of the page.
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Scroll to the Order Pipeline section. Here you assign the pipelines you built earlier:
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Online Pre-Production — the pre-production pipeline(s) used for online orders. Choose “None (start at production)” if online orders should skip pre-production.
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POS / Shop Pre-Production — the pre-production pipeline(s) used for orders created at the counter. Choose “None (start at production)” to skip.
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Production Pipeline — the single production pipeline all orders in this business unit go through.
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Online Completion & Handover Pipelines — how online orders are handed over (e.g. Home Delivery).
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POS / Shop Completion & Handover Pipelines — how counter orders are handed over (e.g. Shop Pickup).
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Click Save . You will see a confirmation that the order pipeline was updated.
Your setup is now active! When a user starts a sales order under this business unit, the system automatically follows the pipelines you assigned, guaranteeing the correct operational path is followed every time.