When a customer calls about an order, the answer should be one screen away. Order detail in the app now holds everything about that order.
Every Part of the Order
History, labels, payment, photos, progress, receipt and shipping each get a tab, so nothing about the order lives somewhere else.
Create an Order Too
Orders can be created from the app, which matters when the customer is standing in front of you and the console is upstairs.
Access You Control
What each teammate can see and do in the app is set from the console, per person.