Everything you know about a customer used to be spread across orders, conversations and payments. It is now one page.
Everything About the Customer
Contact details, addresses, order history, payment history and notes sit on one record, so a phone call does not need three tabs.
Insights, Not Just History
The record surfaces what the history means — how often they order, what they spend, when they last came in.
Auto-Replies with Rules
WhatsApp auto-reply rules can be set per condition, so an out-of-hours message gets an answer that fits the situation.