How the Different Views Relate

EasyBiz gives you several views of the same sales data, and they answer different questions:

  • Sales Report (Console) — your business-wide view. It counts a sale when the order’s pricing is confirmed (B2B agent orders count on the order date instead). See Understanding Your Sales Report .

  • Close of Day Report (POS) — one shop, one business day, with income listed per payment method. It answers “does today’s cash and card match what this shop sold?” See Introduction to the Close of Day Report .

  • Downloaded exports — a snapshot of the data at the moment you clicked Export. The file does not update itself afterwards.

  • Legacy (2.0) reports — older report pages that count orders by the order’s creation date rather than the confirmation date. When the two disagree, the current console Sales Report is the authoritative view.

Because these views count on different dates and are produced at different moments, two of them can both be “right” and still show different numbers.

Common Legitimate Causes of a Difference

Work through this checklist before assuming data is missing.

  • The two views count sales on different dates. The current Sales Report counts an order when its pricing is confirmed; legacy reports count it on the date it was created. An order created at the end of one month and confirmed in the next lands in different months in the two views. How to check: look at orders created in the last few days of the period and confirmed after it, and vice versa.

  • Test-shop orders. Orders placed in a test shop are excluded from the current Sales Report’s totals, while older reports may have counted them. How to check: see whether any of the orders in question came from a shop you use for testing.

  • Sales made vs money collected. The Sales Report counts sales; the Close of Day and Payments reports count money. An unpaid order still counts as a sale, and a payment on an old order does not add to today’s sales. How to check: compare the Payments report, not the Sales Report, against your takings.

  • Your downloaded file is stale. If an order was amended after you exported, the file no longer matches the live report. An export can even catch the moment between an amendment and its reversal, showing a difference that no longer exists. How to check: re-download the report fresh and compare again before anything else.

  • Amendments and corrections to a closed day. If a past day was already closed at the shop, later corrections are posted to today instead of rewriting the closed day — this is by design. Offsetting amendments (an amount added, then reversed) net to zero and do not change the order’s real total.

  • Cancelled orders. Cancelling an order creates a void entry that offsets the original sale, so the pair nets to zero in the totals. Both rows are still visible if you export with entry detail.

  • Sales returns that were later removed. Removing (voiding) a sales return adds the returned amount back into sales in the current report. Legacy reports did not always reflect this, which creates a gap between the two.

  • Vouchers. The unused balance of a voucher is not a sales deduction — a voucher order counts at its real order total. If an older export treated a voucher order differently, a fresh download shows the corrected figure.

  • Small rounding differences between 2.0 and 3.0. A few cents of difference can come from one report summing tax at line level and the other at store level. No records are missing.

  • Data refresh. Some corrections are applied by the EasyBiz team on their side. If support tells you a fix was made, refresh the page or re-export before comparing again.

Before You Contact Support

You will get a much faster answer if you prepare:

  • Which two views you are comparing (for example, Sales Report vs a downloaded Excel, or Close of Day vs console).

  • The exact date or date range and any filters applied (market, sales channel, location).

  • When each file was downloaded, if an export is involved.

  • The order numbers behind the difference, if you have narrowed it down, plus screenshots of both totals.

Also re-download any export fresh and refresh the console first — a stale file is the single most common cause.

When to Contact Support

Contact the team when a fresh export still disagrees with the console, when a by-store and by-company view do not match after a refresh, or when you cannot explain a specific order’s entries. Do not adjust your own records to force the numbers to match before the cause is confirmed.

Still Stuck?

Open the Help panel in your console and send us the details above. The team can trace individual orders and correct data-linking issues that you cannot fix from your side.