Running a Home Cleaning Business on EasyBiz

What EasyBiz sets up for you

When you set up EasyBiz, the step Create your first business unit asks for your Business type. Choose Home Cleaning and click Create business unit.

The next setup steps, Set up product catalog, Set up service options and Set up your price list, then add this starter. Check each one before you confirm it.

What you set yourself:

1. Your prices. On Set up your price list, change the prices to yours, answer Do you charge GST?, and click Confirm & publish.
2. Your Online Store. Follow the Set up your Online Store steps, from Add your Online Store to Publish your Online Store. They include Add a booking option and Set up your service area.
3. Online payments (optional). Connect an online payment provider (optional) lets customers save a card, charged after the visit.

Prices

These are the starter prices for Singapore, in S$. Regular cleaning is priced per visit, and costs less when it repeats.

Deep, move-in/out and post-renovation cleans are one-time, with one price per floor-area band. Each band also has Places per visit: how many cleaners it takes (see Booking times).

GST. Before you publish your price list, you answer Do you charge GST?

• Yes, we charge GST: your prices include 9% GST, and receipts show it.
• No, we don't charge GST: your prices don't include it. Only GST-registered businesses charge it.

Price on request. Customers can still book the biggest homes, because Choose Items has Customers can book items priced on request switched on. They see Price on request, and the review says "Nothing to pay now. The store prices … for you." You then send a quote.

To change prices later, open your list in ⚙️ Settings › Price Lists, change the prices, then click Preview and Publish. See Create Price Lists.

Booking times

Customers book a visit on a day, in one of your time windows. Both are set on a booking option:

1. Go to ⚙️ Settings › Bookings and click your Home Cleaning unit.
2. Under Online booking options, click Add booking option, then Onsite service.
3. Type the Option name, such as "Cleaning visit". Set the Lead time and the Selectable days, ticking the weekdays you work.
4. Under Time windows, click Add time window and set its start and end, for example 08:00–12:00. Add 13:00–17:00 and 18:00–22:00 the same way.
5. Click Save.

The Assistant's Add a booking option form asks for the same things, time windows included. See Setting Up Online Booking Options.

Stop overbooking your cleaners. Give each time window a Daily booking limit: the cleaners you have for it. Each booking then takes as many places as its Places per visit, set under each item and size in your price list. A booking whose items have none set takes 1 place.

See Setting Up Time Windows and Daily Limits.

Charge more on public holidays. In the booking option's Surcharge section, turn on Different surcharge on public holidays and type the Surcharge amount. The coming Singapore public holidays are ticked for you, and you can tick or untick days. Add Singapore public holidays ticks any you removed. On those days it is charged in place of the option's other surcharges, and customers see "Extra charge" with the amount.

Choose where you clean. On the same unit, under Where customers can book, click Service Areas. Leave it empty to take bookings everywhere, and click Save. To serve some areas only, make them in ⚙️ Settings › Service Areas, then choose them here. See Setting Up Service Areas.

Weekly and fortnightly customers

Every week and Every 2 weeks have Repeats set, in ⚙️ Settings › Service Options. A customer who books Regular Cleaning at the Every week price gets a weekly repeat at that price, until they stop it. On the Date and time step, they see Repeat order: "We'll book each one for you, and you can skip or stop it any time on Repeat orders."

Your store must show its Repeat orders page. A new Online Store starts with it on when you sell a repeating price. To check, open the store editor, click Repeat orders under Pages, and see that Offer repeat orders is on. While it's off, customers can't book these prices.

Each next visit:

• is booked 2 days before, at 9:00 AM, on the same weekday and time;
• is priced from your price list as it is then, with any public-holiday surcharge;
• is paid with the saved card or store credit the customer chose;
• goes to the same cleaner. The first cleaner you assign to one of its visits stays on the repeat. To change it, open the repeat in ⚙️ Settings › Repeat orders and change Fixed assignment.

On your store's Repeat orders page, customers can Skip next, Stop repeating, or Edit the address and next times. You see their repeats in ⚙️ Settings › Repeat orders, marked Set up online. A customer can have up to 5 repeats in one store.

A booking your staff take at the POS or in the Console doesn't start a repeat. Set those up in Repeat orders. See Set up your first repeat order.

Quotes for big homes

A booking with a Price on request line, such as a deep clean above 1,600 sq ft, waits at Pending Quotation. The customer sees Price to be confirmed, and can add photos of the rooms on their order page in your Online Store.

1. Open the order in Sales › Orders.
2. Click Edit on the line items and price every line.
3. Click Send Quote, check the email or WhatsApp number, and click Send.

The order moves to Pending Confirmation. When no customer message is set up for quoted orders, the button says Mark as quoted and nothing is sent. Share the order's Tracking link instead.

The customer sees Your quote is ready on their order page. Accept quote confirms the booking, and the order moves to Pending Service Visit. Decline cancels the booking and its visit, and the staff member who sent the quote is told.

A booking priced at checkout skips the quote steps and is confirmed at once. See Handling Online Orders in the Console.

Cancellations and lockouts

Set your fees in ⚙️ Settings › Business Units › your unit › Cancel & reschedule, under Order cancellation, then click Save.

A customer who cancels before the window pays nothing. Inside it, they see the fee before they confirm.

A fee closes the order instead of voiding it. The rest is credited back, the visit is cancelled, and a saved card is charged the fee. Without one, the fee stays owed, and the order page asks the customer to pay it.

For a lockout, or a late cancel by phone, open the order and click Close with fee. Choose Late cancellation or Lockout: the worker could not get in, check the fee, and confirm. You need permission to cancel orders.

Orders with a payment, or not priced yet, are never charged a fee. Nor is a cleaner's tap in the staff app. See Setting Up Cancel and Reschedule.

After the visit

Complete the visit in either place:

• Logistic › Jobs: tick the visit, click Mark as complete, then Update.
• The order page: on the visit, choose Complete, then Confirm.

When its last visit is complete, the order is completed, and a saved card is charged. Otherwise the customer pays with Pay now on their order. See Taking Payments on Your Online Store.

Ratings and Google reviews:

1. In ⚙️ Settings › Company, open your company. Under Company profile, paste your Google review link from your Google Business Profile (Ask for reviews, then Copy link), and click Save.
2. On a completed order, the customer sees How did we do?, picks the stars, and clicks Send rating.
3. Everyone who rates sees Review us on Google, whatever the stars. Google doesn't allow asking only happy customers.

The rating shows in the order's History.

Messages to customers. In ⚙️ Settings › Customer Notifications, add a notification for each Trigger Event you want:

In a WhatsApp template, {{order_tracking_link}} opens the customer's order, and {{company_google_review_link}} adds your Google link. See Automatic Order Notifications Explained.

Prepaid packages of visits

To sell visits upfront, such as 4 regular cleans:

1. In ⚙️ Settings › Prepaid Packages, click Add Package.
2. Type the Package name, and choose Home Cleaning under Business units it is sold in.
3. Under Covers, choose Regular Cleaning and its service, such as One-time. Any size counts.
4. Set Visits to 4, and under Quantity and price, 1 unit and its price.
5. Turn on Sell online to offer it in your Online Store and Mobile App, then click Add Package.

Each booking of a covered cleaning then uses one visit and costs nothing for it. A package covers only the service you chose: one for One-time doesn't cover Every week bookings.

Staff sell a package on a new order in the Console: choose the customer, then click Prepaid package. To sell on your store's Prepaid page, open the store editor, click Prepaid packages under Pages, turn on Sell prepaid packages, and publish. A package bought online starts once it is paid.

FAQs

How do I charge weekly customers less?

Give Regular Cleaning a price for Every week and Every 2 weeks in your price list. A customer who books one gets a repeat at that price, as long as your store's Repeat orders page is on.

How do I add or change my cleaning prices?

In ⚙️ Settings › Price Lists, open your list, change the prices, then click Preview and Publish.

How do I charge more on public holidays?

In ⚙️ Settings › Bookings › your unit › your booking option, turn on Different surcharge on public holidays, type the amount and click Save.

How do I charge a late-cancellation or lockout fee?

Set Late cancellation, Late cancellation fee and Lockout fee on the unit's Cancel & reschedule tab. For a lockout, click Close with fee on the order.

How do I quote a big landed house?

Homes above 1,600 sq ft are Price on request, so the booking waits at Pending Quotation. Price the line, click Send Quote, and the customer accepts or declines it on their order page.

Why don't customers get the rating card?

It shows only on a completed order, so complete the visit in Logistic › Jobs or on the order page. An order cancelled or closed with a fee can't be rated. The Google button also needs your Google review link.

Can customers book a fixed cleaner every week?

They don't choose a cleaner when they book. Once you assign a cleaner to one visit of their weekly repeat, later visits go to that cleaner. Change it with Fixed assignment in Repeat orders.

How many cleaners does a deep clean take, and how do I stop overbooking?

The starter takes 2 to 4 places for a deep or move-in/out clean, by size, and up to 5 after renovation. Set Places per visit in your price list, and a Daily booking limit on each time window.

Can I add home cleaning to my laundry account?

Yes. In ⚙️ Settings › Business Units, click New Business Unit, name it and choose Home Cleaning as its Business type. It starts with the cleanings, the how-often options, the booking checkout and a draft price list it already sells from. Review the prices in ⚙️ Settings › Price Lists and publish them, add a booking option for its visits, then switch it on in your Online Store and publish the store.

What's next

Set up the rest of your online booking: Letting Customers Book Online.