Where Markets & Locations fit in EasyBiz
EasyBiz organises geography in two layers:
| Layer | What it represents | Example |
|---|---|---|
| Market | A country you operate in | Singapore, Malaysia, Indonesia |
| Location | A city inside a market | Singapore, Kuala Lumpur, Jakarta |
A market sits above your company. Every company in EasyBiz belongs to exactly one market, and that market decides the currency, locale, and numbering prefix used on receipts, invoices, and customer-facing pages from that company's outlets. A location sits below a market. It pins the city center and coverage radius used by your booking system, delivery filtering, and dispatch range.
What a market controls
Each market locks in the country-level defaults that flow through your whole account.
| Setting | What it means | What it affects |
|---|---|---|
| Currency | The money code used for pricing and totals, like SGD, MYR, IDR, or THB. | Appears on every order, receipt, and invoice from outlets in that market. |
| Dial Code | The international phone prefix, like +65 or +60. | Used when collecting and displaying customer phone numbers. |
| Locale | The language and region setting, like en-SG or id-ID. | Controls date and number format. It does not set your Online Store's language: the store follows each customer's own choice, or their phone's language. |
| Numbering | The country code prefix, like SG or MY. | Used in invoice and order numbering so you can tell a Singapore invoice from a Malaysia invoice at a glance. |
What a location controls
Each location pins a city inside a market.
City center → The point your map and booking system center on for that city, set by its coordinates.
Coverage radius → The reach of that city for delivery filtering and dispatch range, set between 5 km and 250 km.
Timezone → Set automatically from the city. Used for booking slots, opening hours, and report cutoffs. An online booking's times are in the time zone of the location that serves the customer's address.
You can have several locations under one market, which is useful when you operate in more than one city of the same country, like Kuala Lumpur and Johor Bahru under Malaysia.
Once you have two or more locations, the Console's address form shows a Location selector while staff find an address, so they can add a Johor Bahru address for a Singapore customer, for example. Find address then searches in that location. On a customer's page, an order or New Order, the address is saved to the location chosen; if staff leave the selector as it is, EasyBiz assigns the location from the address.
If you have an Online Store or Mobile App, choose the locations that take its online orders in the store editor's App settings › Company & Locations, and leave a location that only runs a shop off: it never takes the store's orders. A change there goes live when you publish the store. Customers never choose a city or location: the address they book for decides which switched-on location serves them. Only a store that sells in more than one country (EasyBiz MAX) asks them to choose a country. A store that took over your old online store's sales channel shows Set on your sales channel there instead: it uses that channel's company and locations, which your staff and WhatsApp orders also use.
Do I need more than one market?
Most shops only need the one market created during onboarding. Add a second market only when one of these is true.
You start taking orders in a different country with its own currency.
You set up a separate legal entity in another country to run that operation.
If you only opened a new branch in the same country, you do not need another market. Add another location to the existing market instead.
Before you start
Decide which countries you currently take orders in. Do not pre-create markets for countries you do not operate in yet, since the country preset is locked once added.
For each country, list the cities you operate in. Each city becomes one location.
Know which company will run each market. Every company is bound to one market when it is created, so set up your markets before you create a second company.
FAQs
What is the difference between a market and a location?
A market is the country, like Malaysia, and it holds the currency and other country-level defaults. A location is a city inside that country, like Kuala Lumpur, and it is where you serve customers.
If I add a city, can customers book online right away?
Not yet. Adding a city registers it as a location under the market. Set up service coverage zones for the city, since online booking uses them. Then check the location's switch in your store editor's App settings › Company & Locations: on if it takes online orders, off if it only runs a shop. Publish the store after a change.
Can I run more than one country in the same account?
Yes. You can add a market for each country you operate in, and each one keeps its own currency and regional defaults.
What's Next
Now that you understand how markets and locations fit together, continue to Setting Up a Market to add a new country, then Setting Up a Location to pin its city center and coverage area.