Choose **Aircon Service** as the business type, and EasyBiz starts you with what Singapore aircon customers book. Customers pick their aircon unit and its size, then the service, such as **General Servicing** or **Chemical Wash**, and how many units. Repairs, gas top-ups and installations are booked as **Price on request**, and you price them after the technician sees the unit. Bookings are confirmed when the customer books, and your technician visits on the booked day. ## What EasyBiz sets up for you When you set up EasyBiz, the step **Create your first business unit** asks for your **Business type**. Choose **Aircon Service** and click Create business unit. To add aircon servicing to an account you already have, see the last FAQ. The next setup steps, **Set up product catalog**, **Set up service options** and **Set up your price list**, then add this starter. Check each one before you confirm it. | What | The starter | |---|---| | Items | **Wall-mounted aircon** in 4 sizes: 9,000, 12,000, 18,000 and 24,000 BTU. **Condenser (outdoor unit)**. **Ceiling cassette aircon** | | Services priced by number of units | **General Servicing**, **Chemical Wash** and **Chemical Overhaul**. Each has a total price for 1, 2, 3 or more units, so 2 units cost less than twice 1 | | Condenser services | **Condenser Servicing**, with 4 choices: **High Jet Wash**, **Chemical Wash**, **Overhaul (on ledge)** and **Overhaul (bring inside)** | | Services you quote | **Gas Top-Up**, **Troubleshooting & Repair**, **Aircon Installation** and **Cassette Chemical Wash**. They have no price, so customers book them as Price on request | | Order steps | **On-Site Service** only: **Pending Service Visit**, then **Order Completed**. No pickup, no production and no quote steps, so a booking is confirmed as soon as it is placed | | Online booking | Enter Address, Choose Items ("Aircon units & size"), "Any problem with your aircon?" (optional), Schedule Booking and Contact Details, then the review and payment | "Any problem with your aircon?" lets customers tick any of: Not cold, Water leaking, Unusual noise, Bad smell, Error code or blinking light, Won't turn on, or Other. Your technician knows what to expect before arriving. **What you set yourself:** 1. **Your prices.** On **Set up your price list**, change the prices to yours, answer **Do you charge GST?**, and click Confirm & publish. 2. **A servicing contract (optional).** **Sell a prepaid package** opens with a Quarterly Servicing Contract filled in. Change it to your terms, or skip the step. See **Servicing contracts** below. 3. **Your Online Store.** Follow the **Set up your Online Store** steps, from **Add your Online Store** to **Publish your Online Store**. They include **Add a booking option** and **Set up your service area**. 4. **Online payments (optional).** **Connect an online payment provider (optional)** lets customers save a card, charged after the visit. --- ## Prices These are the starter prices for Singapore, in S$. Change them to your own before you publish. **General Servicing** costs the same for every wall-mounted size. The price is the total for all the units serviced in one visit, up to 10 units. | Units | 1 | 2 | 3 | 4 | 5 | |---|---|---|---|---|---| | General Servicing | 65 | 75 | 85 | 95 | 110 | **Chemical Wash** and **Chemical Overhaul** are priced by the unit's size and the number of units. The starter goes up to 5 units. | Size | Chemical Wash: 1 / 2 / 3 units | Chemical Overhaul: 1 / 2 / 3 units | |---|---|---| | 9,000 BTU | 120 / 220 / 300 | 160 / 300 / 420 | | 12,000 BTU | 130 / 240 / 330 | 180 / 340 / 480 | | 18,000 BTU | 150 / 280 / 390 | 200 / 380 / 540 | | 24,000 BTU | 180 / 340 / 480 | 280 / 540 / 780 | **Condenser Servicing** has one price for each choice: High Jet Wash 50, Chemical Wash 100, Overhaul (on ledge) 280 and Overhaul (bring inside) 350. **GST.** Before you publish your price list, you answer **Do you charge GST?** - **Yes, my prices already include GST:** the price you list is what the customer pays, and the receipt says it includes 9% GST. - **Yes, GST is added on top of my prices:** 9% GST is added to each order, and the receipt shows it on its own line. A $100 job costs the customer $109. - **No, we don't charge GST:** your prices don't include it. Only GST-registered businesses charge it. To change prices later, open your list in ⚙️ Settings › Price Lists, change the prices, then click Preview and Publish. See [Create Price Lists](/docs/create-price-lists). --- ## What customers book online 1. **Address:** they pick or add the address of the visit. 2. **Aircon units & size:** they pick the unit, such as Wall-mounted aircon, and its size, such as 12,000 BTU. Then they pick the service and how many units. One booking can mix services, such as General Servicing for 3 units and a Gas Top-Up. 3. **Any problem with your aircon?:** they tick any problems, or skip it. 4. **Date and time:** they pick a day and one of your time windows. 5. **Contact details:** they check their name and mobile number, then review and book. A service you quote shows **Price on request**, and the review says "Nothing to pay now. The store prices … for you." --- ## Booking times and areas Customers book a visit on a day, in one of your time windows. Both are set on a booking option: 1. Go to ⚙️ Settings › Bookings and click your Aircon Service unit. 2. Under **Online booking options**, click Add booking option, then **Onsite service**. 3. Type the **Option name**, such as "Aircon visit". Set the **Lead time** and the **Selectable days**, ticking the days you work. 4. Under **Time windows**, click Add time window and set its start and end, for example 09:00–12:00. Add 12:00–15:00 and 15:00–18:00 the same way. 5. Click Save. Give each time window a **Daily booking limit** if you can only take so many visits at once. See [Setting Up Online Booking Options](/docs/setting-up-booking-options) and [Setting Up Time Windows and Daily Limits](/docs/setting-up-time-slots). **Choose where your technicians go.** On the same unit, under **Where customers can book**, click **Service Areas**. Leave it empty to take bookings everywhere, and click Save. To serve some areas only, make them in ⚙️ Settings › Service Areas, then choose them here. See [Setting Up Service Areas](/docs/setting-up-service-areas). --- ## Pricing repairs and other quoted jobs A booking with a Price on request line, such as Troubleshooting & Repair, is confirmed when the customer books, with its price still to be set. The customer sees **Price to be confirmed** on their order page. After the technician checks the unit and agrees the price with the customer: 1. Open the order in **Sales** › Orders. 2. Click Edit on the line items and type the price of the Price on request line. Add any parts or extra units the same way. 3. Click Confirm Price, check the total, and click Confirm. Until every line has a price, Confirm Price shows "Price … first. The customer booked it without a price, and the order would be confirmed without it." **Want customers to accept a quote before you visit?** Open the unit's Pipeline tab and switch on **Online orders** under Pre-Production. Every online booking then waits for your quote: staff price it and click Send Quote, and the customer clicks Accept quote on their order page. See [Quoting and Collecting Orders Before Work Starts](/docs/setting-up-pre-production). --- ## Servicing contracts Many customers pay upfront for regular servicing, such as 4 General Servicing visits a year. Sell this as a prepaid package. The setup step **Sell a prepaid package** opens with this one filled in: | Field | Quarterly Servicing Contract | |---|---| | **Covers** | Wall-mounted aircon, General Servicing | | **Visits** | 4 | | **Months between visits** | 3 | | **Lasts (months)** | 12 | | **Quantity and price** | The number of units covered at every visit, with its price for all 4 visits: 1 unit 240, 2 units 260, 3 units 280, 4 units 340, 5 units 400, 6 units 450 | Change anything you need, turn on **Sell online** to offer it in your Online Store and Mobile App, and click Add Package. To add one later, go to ⚙️ Settings › Prepaid Packages and click Add Package. Each booking of General Servicing on wall-mounted units then uses one visit, and covers up to the units the customer bought. When customers book online, they can use their next visit from a month before it is due. Staff can book a visit at any time. See [Set Up Prepaid Packages](/docs/set-up-prepaid-packages). --- ## On the day of the visit Assign the visit to a technician in **Logistic** › Jobs. The technician sees it in EasyBiz Workflow, the staff app. To have technicians take photos of the cleaned unit or get the customer's signature when they finish, set the unit's **On-Site Service** steps on its **Handover** tab. See [Choosing What Staff and Drivers Do at Handover](/docs/setting-up-handover-steps). **Complete the visit** in either place: - **Logistic** › Jobs: tick the visit, click Mark as complete, then Update. - The order page: on the visit, choose Complete, then Confirm. When its last visit is complete, the order is completed, and a saved card is charged. Otherwise the customer pays with Pay now on their order. See [Taking Payments on Your Online Store](/docs/payments-on-your-online-store). --- ## FAQs **Why are the items aircon units and not services?** > Customers book for their equipment. Picking the unit and its size first lets each service carry the right price, because a chemical wash on a 24,000 BTU unit costs more than on a 9,000 BTU one. It also lets one booking mix several services. **How do I charge less for more units?** > General Servicing, Chemical Wash and Chemical Overhaul have a total price for each number of units. Set the totals in your price list, such as S$65 for 1 unit and S$75 for 2. **How do I price a repair or a gas top-up?** > They are Price on request. The booking is confirmed with its price still to be set. After the technician checks the unit, open the order, edit the line items to add the price, then click Confirm Price. **How do I sell a yearly servicing contract?** > Add a prepaid package in ⚙️ Settings › Prepaid Packages that covers Wall-mounted aircon with General Servicing, with 4 visits, 3 months between visits and a price for each number of units. Each booked visit uses one. **Can I add aircon servicing to my existing account?** > Yes. In ⚙️ Settings › Business Units, click New Business Unit, name it and choose **Aircon Service** as its **Business type**. It starts with the units, services, booking checkout and a draft price list. Then: > 1. Review the prices in ⚙️ Settings › Price Lists and publish them. > 2. Add a booking option for its visits in ⚙️ Settings › Bookings. A new unit has none, so customers see no booking times until you add one. > 3. Switch it on in your Online Store and publish the store. > 4. If staff take aircon orders at the POS or in the Console, turn it on under **Business units shown in POS** on their Checkout pages. See [Choosing Which Business Units Staff Can Sell](/docs/choosing-which-business-units-staff-can-sell). --- ## What's next Set up the rest of your online booking: [Letting Customers Book Online](/docs/letting-customers-book-online).