## What EasyBiz sets up for you
When you set up EasyBiz, the step **Create your first business unit** asks for your **Business type**. Choose **Home Cleaning** and click Create business unit.
The next setup steps, **Set up product catalog**, **Set up service options** and **Set up your price list**, then add this starter. Check each one before you confirm it.
| What | The starter |
|---|---|
| Cleanings | **Regular Cleaning** in **3 hours** or **4 hours**. **Deep Cleaning**, **Move In / Move Out Cleaning** and **Post-Renovation Cleaning** by floor area, from "Up to 500 sq ft (2-room HDB, studio)" to "Above 1,600 sq ft (landed, penthouse)" |
| How often | The service options **One-time**, **Every week** and **Every 2 weeks** |
| Order steps | **Pending Quotation** and **Pending Confirmation** under **Online orders**, used only for quotes. Then **On-Site Service**: **Pending Service Visit** and **Order Completed**. No production and no pickup |
| Online booking | Enter Address, Choose Items ("Cleaning & home size"), "How will the cleaner get in?" (required), "Any pets at home?", Schedule Booking, Contact Details, then Payment |
**What you set yourself:**
1. **Your prices.** On **Set up your price list**, change the prices to yours, answer **Do you charge GST?**, and click Confirm & publish.
2. **Your Online Store.** Follow the **Set up your Online Store** steps, from **Add your Online Store** to **Publish your Online Store**. They include **Add a booking option** and **Set up your service area**.
3. **Online payments (optional).** **Connect an online payment provider (optional)** lets customers save a card, charged after the visit.
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## Prices
These are the starter prices for Singapore, in S$. Regular cleaning is priced per visit, and costs less when it repeats.
| Regular Cleaning | One-time | Every 2 weeks | Every week |
|---|---|---|---|
| 3 hours | 75 | 69 | 63 |
| 4 hours | 100 | 92 | 84 |
Deep, move-in/out and post-renovation cleans are one-time, with one price per floor-area band. Each band also has **Places per visit**: how many cleaners it takes (see **Booking times**).
| Floor area | Deep, or Move In / Move Out | Post-Renovation |
|---|---|---|
| Up to 500 sq ft (2-room HDB, studio) | 300 · 2 places | 350 · 2 places |
| 501–750 sq ft (3-room HDB, 1–2 bedroom) | 350 · 2 places | 400 · 3 places |
| 751–1,000 sq ft (4-room HDB, 2–3 bedroom) | 400 · 3 places | 450 · 3 places |
| 1,001–1,300 sq ft (5-room HDB, 3 bedroom) | 450 · 3 places | 500 · 4 places |
| 1,301–1,600 sq ft (Executive HDB, 4 bedroom) | 550 · 4 places | 600 · 4 places |
| Above 1,600 sq ft (landed, penthouse) | Price on request · 4 places | Price on request · 5 places |
**GST.** Before you publish your price list, you answer **Do you charge GST?**
- **Yes, we charge GST:** your prices include 9% GST, and receipts show it.
- **No, we don't charge GST:** your prices don't include it. Only GST-registered businesses charge it.
**Price on request.** Customers can still book the biggest homes, because Choose Items has **Customers can book items priced on request** switched on. They see **Price on request**, and the review says "Nothing to pay now. The store prices … for you." You then send a quote.
To change prices later, open your list in ⚙️ Settings › Price Lists, change the prices, then click Preview and Publish. See [Create Price Lists](/docs/create-price-lists).
---
## Booking times
Customers book a visit on a day, in one of your time windows. Both are set on a booking option:
1. Go to ⚙️ Settings › Bookings and click your Home Cleaning unit.
2. Under **Online booking options**, click Add booking option, then **Onsite service**.
3. Type the **Option name**, such as "Cleaning visit". Set the **Lead time** and the **Selectable days**, ticking the weekdays you work.
4. Under **Time windows**, click Add time window and set its start and end, for example 08:00–12:00. Add 13:00–17:00 and 18:00–22:00 the same way.
5. Click Save.
The Assistant's **Add a booking option** form asks for the same things, time windows included. See [Setting Up Online Booking Options](/docs/setting-up-booking-options).
**Stop overbooking your cleaners.** Give each time window a **Daily booking limit**: the cleaners you have for it. Each booking then takes as many places as its **Places per visit**, set under each item and size in your price list. A booking whose items have none set takes 1 place.
Sparkle's 08:00–12:00 window has a Daily booking limit of 6. A deep clean of a 4-room HDB takes 3 places, so after two of them the window is full. A booking that needs more places than are left isn't offered that window. Bookings your staff take count too.
See [Setting Up Time Windows and Daily Limits](/docs/setting-up-time-slots).
**Charge more on public holidays.** In the booking option's **Surcharge** section, turn on **Different surcharge on public holidays** and type the **Surcharge amount**. The coming Singapore public holidays are ticked for you, and you can tick or untick days. Add Singapore public holidays ticks any you removed. On those days it is charged in place of the option's other surcharges, and customers see "Extra charge" with the amount.
**Choose where you clean.** On the same unit, under **Where customers can book**, click **Service Areas**. Leave it empty to take bookings everywhere, and click Save. To serve some areas only, make them in ⚙️ Settings › Service Areas, then choose them here. See [Setting Up Service Areas](/docs/setting-up-service-areas).
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## Weekly and fortnightly customers
**Every week** and **Every 2 weeks** have **Repeats** set, in ⚙️ Settings › Service Options. A customer who books Regular Cleaning at the Every week price gets a weekly repeat at that price, until they stop it. On the Date and time step, they see **Repeat order**: "We'll book each one for you, and you can skip or stop it any time on Repeat orders."
Your store must show its **Repeat orders** page. A new Online Store starts with it on when you sell a repeating price. To check, open the store editor, click Repeat orders under **Pages**, and see that **Offer repeat orders** is on. While it's off, customers can't book these prices.
Each next visit:
- is booked 2 days before, at 9:00 AM, on the same weekday and time;
- is priced from your price list as it is then, with any public-holiday surcharge;
- is paid with the saved card or store credit the customer chose;
- goes to the same cleaner. The first cleaner you assign to one of its visits stays on the repeat. To change it, open the repeat in ⚙️ Settings › Repeat orders and change **Fixed assignment**.
On your store's Repeat orders page, customers can **Skip next**, **Stop repeating**, or **Edit** the address and next times. You see their repeats in ⚙️ Settings › Repeat orders, marked **Set up online**. A customer can have up to 5 repeats in one store.
A booking your staff take at the POS or in the Console doesn't start a repeat. Set those up in Repeat orders. See [Set up your first repeat order](/docs/set-up-your-first-repeat-order).
---
## Quotes for big homes
A booking with a Price on request line, such as a deep clean above 1,600 sq ft, waits at **Pending Quotation**. The customer sees **Price to be confirmed**, and can add photos of the rooms on their order page in your Online Store.
1. Open the order in **Sales** › Orders.
2. Click Edit on the line items and price every line.
3. Click Send Quote, check the email or WhatsApp number, and click Send.
The order moves to **Pending Confirmation**. When no customer message is set up for quoted orders, the button says Mark as quoted and nothing is sent. Share the order's Tracking link instead.
The customer sees **Your quote is ready** on their order page. Accept quote confirms the booking, and the order moves to **Pending Service Visit**. Decline cancels the booking and its visit, and the staff member who sent the quote is told.
A booking priced at checkout skips the quote steps and is confirmed at once. See [Handling Online Orders in the Console](/docs/handling-online-orders-in-the-console).
---
## Cancellations and lockouts
Set your fees in ⚙️ Settings › Business Units › your unit › Cancel & reschedule, under **Order cancellation**, then click Save.
| Setting | Choices |
|---|---|
| Customers can cancel | **Never**, or **Up to** a step. **Up to Pending Service Visit** lets customers cancel before the visit |
| Late cancellation | **None**, or **Within 12, 24, 48 or 72 hours of the visit** |
| Late cancellation fee | **25%, 50% or 100% of the order**, tax included |
| Lockout fee | **None**, or **25%, 50% or 100% of the order**, when the cleaner couldn't get in |
A customer who cancels before the window pays nothing. Inside it, they see the fee before they confirm.
A fee closes the order instead of voiding it. The rest is credited back, the visit is cancelled, and a saved card is charged the fee. Without one, the fee stays owed, and the order page asks the customer to pay it.
For a lockout, or a late cancel by phone, open the order and click Close with fee. Choose **Late cancellation** or **Lockout: the worker could not get in**, check the fee, and confirm. You need permission to cancel orders.
Orders with a payment, or not priced yet, are never charged a fee. Nor is a cleaner's tap in the staff app. See [Setting Up Cancel and Reschedule](/docs/setting-up-cancel-and-reschedule).
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## After the visit
**Complete the visit** in either place:
- **Logistic** › Jobs: tick the visit, click Mark as complete, then Update.
- The order page: on the visit, choose Complete, then Confirm.
When its last visit is complete, the order is completed, and a saved card is charged. Otherwise the customer pays with Pay now on their order. See [Taking Payments on Your Online Store](/docs/payments-on-your-online-store).
**Ratings and Google reviews:**
1. In ⚙️ Settings › Company, open your company. Under **Company profile**, paste your **Google review link** from your Google Business Profile (Ask for reviews, then Copy link), and click Save.
2. On a completed order, the customer sees **How did we do?**, picks the stars, and clicks Send rating.
3. Everyone who rates sees Review us on Google, whatever the stars. Google doesn't allow asking only happy customers.
The rating shows in the order's **History**.
**Messages to customers.** In ⚙️ Settings › Customer Notifications, add a notification for each **Trigger Event** you want:
| Trigger Event | Use it to |
|---|---|
| Logistic job assigned | Tell the customer which cleaner is coming, when you assign one |
| Logistic job tomorrow (reminder, sent 10am the day before) | Remind the customer the day before |
| Logistic service completed | Thank them and ask for a rating |
In a WhatsApp template, {{order_tracking_link}} opens the customer's order, and {{company_google_review_link}} adds your Google link. See [Automatic Order Notifications Explained](/docs/automatic-order-notifications-explained).
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## Prepaid packages of visits
To sell visits upfront, such as 4 regular cleans:
1. In ⚙️ Settings › Prepaid Packages, click Add Package.
2. Type the **Package name**, and choose Home Cleaning under **Business units it is sold in**.
3. Under **Covers**, choose Regular Cleaning and its service, such as One-time. Any size counts.
4. Set **Visits** to 4, and under **Quantity and price**, 1 unit and its price.
5. Turn on **Sell online** to offer it in your Online Store and Mobile App, then click Add Package.
Each booking of a covered cleaning then uses one visit and costs nothing for it. A package covers only the service you chose: one for One-time doesn't cover Every week bookings.
Staff sell a package on a new order in the Console: choose the customer, then click Prepaid package. To sell on your store's Prepaid page, open the store editor, click **Prepaid packages** under **Pages**, turn on **Sell prepaid packages**, and publish. A package bought online starts once it is paid.
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## FAQs
**How do I charge weekly customers less?**
> Give Regular Cleaning a price for **Every week** and **Every 2 weeks** in your price list. A customer who books one gets a repeat at that price, as long as your store's **Repeat orders** page is on.
**How do I add or change my cleaning prices?**
> In ⚙️ Settings › Price Lists, open your list, change the prices, then click Preview and Publish.
**How do I charge more on public holidays?**
> In ⚙️ Settings › Bookings › your unit › your booking option, turn on **Different surcharge on public holidays**, type the amount and click Save.
**How do I charge a late-cancellation or lockout fee?**
> Set **Late cancellation**, **Late cancellation fee** and **Lockout fee** on the unit's Cancel & reschedule tab. For a lockout, click Close with fee on the order.
**How do I quote a big landed house?**
> Homes above 1,600 sq ft are Price on request, so the booking waits at **Pending Quotation**. Price the line, click Send Quote, and the customer accepts or declines it on their order page.
**Why don't customers get the rating card?**
> It shows only on a completed order, so complete the visit in **Logistic** › Jobs or on the order page. An order cancelled or closed with a fee can't be rated. The Google button also needs your **Google review link**.
**Can customers book a fixed cleaner every week?**
> They don't choose a cleaner when they book. Once you assign a cleaner to one visit of their weekly repeat, later visits go to that cleaner. Change it with **Fixed assignment** in Repeat orders.
**How many cleaners does a deep clean take, and how do I stop overbooking?**
> The starter takes 2 to 4 places for a deep or move-in/out clean, by size, and up to 5 after renovation. Set **Places per visit** in your price list, and a **Daily booking limit** on each time window.
**Can I add home cleaning to my laundry account?**
> Yes. In ⚙️ Settings › Business Units, click New Business Unit, name it and choose **Home Cleaning** as its **Business type**. It starts with the cleanings, the how-often options, the booking checkout and a draft price list it already sells from. Review the prices in ⚙️ Settings › Price Lists and publish them, add a booking option for its visits, then switch it on in your Online Store and publish the store.
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## What's next
Set up the rest of your online booking: [Letting Customers Book Online](/docs/letting-customers-book-online).